Jenni Mathew

• Contributed strategic insights for the design and implementation of a unified LIMS system and MES contract tender. • Led analysis and review of existing business processes to develop streamlined, standardized workflows and documentation in pathology. • Organized and facilitated workshops focusing on specialized pathology processes, collaborating with suppliers to align software and equipment functionalities. • Engaged proactively with cross-functional stakeholders, effectively communicating complex changes, influencing decisions, and negotiating to drive beneficial outcomes. • Promoted project plan execution by preparing working groups with pre-meeting information and tracking progress on action items. • Facilitated multi-disciplinary workshops to monitor change impact and measure benefits realization across the organization. • Supported project teams in identifying and mitigating cross-functional risks, reporting to the clinical change team as necessary. • Collaborated with project and supplier teams to provide essential information throughout workflow stages, ensuring process compliance and implementation readiness. • Managed project milestones and budget adherence, identifying potential for cash and non-cash benefits within specific workstreams. • Assisted Lab and Clinical leads in MES specification writing and data collation for Trust testing purposes within the tender process. • Supported the Test Team by coordinating with pathology stakeholders to develop ISO-compliant test scripts and prepare teams for testing phases. • Established communication channels among discipline leads across Trusts to ensure completion of key deliverables for LLD and Testing phases. • Coordinated pre Go-live UAT training deployment and facilitated comprehensive operational model development through stakeholder engagement. • Took initiative in leading the testing phase, collaborating closely with subject matter experts, testers, and suppliers to ensure project readiness.

• Developed e-learning content for clinical systems like Patientrack, ePMA for recording observations and medication administration for patients. • Provided high quality business change support and facilitation services to the staff (both clinical and non-clinical) affected by Clinical Systems Development Projects. • Provided input and support to the completion of business change project documentation including benefits assessments, project plans and project updates. • Helped in Design and Development of systems or databases to produce information relevant to Clinical Systems Development Projects. • Ensure that all business change activities are documented and up to date for future use, particularly for the monitoring and management of changes to processes and practices. Documenting and/or updating information at all stages of each project involving the production of, workflow diagrams and supporting notes using various project management tools and complicated, Microsoft Visio, Excel etc. • Undertook System Functionality Testing & supported in UAT phase of the project. • Provide support to operational and clinical staff during the go-live processes for new and upgraded IT systems. • Work collaboratively with members of the Clinical Systems team responsible for Testing and Configuration and/or IT System Managers to develop UAT scripts, which incorporate all relevant business change components. • Was responsible for handing over detailed information on business change for the development of those scripts and making sure that any risks or issues identified during testing, which impact on the agreed benefits of change, are appropriately managed via Hazard logs and Action Logs. • Participated in activities necessary to undertake training needs assessments for staff affected by the impact of Clinical Systems Development Projects, particularly the changes to their working practices and patient pathways brought about by the project.

• Collaborated with GP practices and community service providers to reduce unplanned hospital admissions, improving patient care continuity. • Organized and led monthly multidisciplinary team (MDT) meetings in the Gravesend area, connecting vulnerable patients with essential resources, including Social Services and local organizations (Imago, ADSS, Ellenor). • Collected and analysed MDT data, coordinating with PCN leads and providers to achieve monthly targets. • Launched and managed CCG-initiated projects, ensuring effective operation of MDTs and delivering targeted community support. • Sourced and co-ordinated care packages for patients on the NWB/POP pathway, ensuring individualized support plans. • Created and maintained patient management plans from MDT discussions, accurately updating GP systems (Vision/Emis) to reflect care plans and ongoing progress. • Partnered with DVH IDT to ensure seamless discharge processes, making post-discharge calls to patients and coordinating community care to prevent readmissions. • Organized the first Esther Café in the DGS area, fostering an environment for the Esther model of patient-centred care. • Supported the community IDT team at the start of COVID-19, working alongside DVH and MFT teams to secure necessary care resources and placement for patients on Pathway 1/2/3 . • Maintained precise documentation within Virgin Care and GP systems, ensuring up-to-date records for continuity of care. • Advised and supported team members, streamlining workflow and enhancing communication through effective tools and strategies. • Maintained and enhanced the departmental database to support consistent, accurate reporting to Team Leads. • Conducted follow-up calls to patients aged 75+ within 48 hours of discharge, arranging any required community referrals to prevent failed discharges. • Managed personal workload and audit programs to meet departmental KPIs, policies, and external deadlines effectively.

• Managed comprehensive ward administration, including patient admissions, discharges, and transfers, ensuring accurate records and smooth transitions. • Tracked and dispatched Trust case notes to maintain up-to-date patient records and support continuity of care. • Provided vital administrative support to ward staff, contributing to efficient daily operations and an organized ward environment. • Arranged patient transport services, coordinating timely and efficient transfers. • Liaised with maintenance and IT teams to promptly address and resolve any operational faults. • Organized and filed patient records by visit, including printing e-notes, to facilitate effective inter-hospital transfers. • Updated PIMS to reflect ward occupancy and utilized EPR to send discharge summaries to GPs. • Ordered ward supplies using the Smart Order system, maintaining necessary stock levels to support patient care. • Coordinated the transfer of patient belongings and valuables to ensure they were securely moved to the correct ward. • Maintained up-to-date patient records, including details for GPs and next of kin. • Sent appointment and referral requests to GPs and other departments to arrange further patient evaluations and follow-ups. • Recorded minutes during ward and team meetings, providing clear documentation for future reference and follow-up actions.