Jenna Mueller, SHRM-CP

- Supports full-cycle HR operations for 900+ employees across 30 Southeast Michigan retail locations, a warehouse, and an Adult Rehabilitation Center, partnering with leadership on employee relations, workforce planning, policy interpretation, and day-to-day HR support. - Leads end-to-end payroll administration through ADP for a multi-location workforce, ensuring accuracy and compliance for wage changes, deductions, garnishments, audits, and employee data integrity. - Conducts and documents high-risk employee relations investigations involving harassment, discrimination, misconduct, and policy violations, ensuring confidentiality, legal compliance, and adherence to strict deadlines. - Developed and implemented an employee retention and engagement program focused on improving workplace culture through recognition initiatives, wellness support, and morale-building efforts.

- Entered and maintained employee data in ADP, including Employee Transaction Notices, new hire and orientation documentation, and termination records, ensuring accuracy and timely processing. - Supported payroll processing through ADP by verifying time and attendance data, ensuring compliance with break requirements, and confirming eligibility for holiday pay and other wage-related adjustments. - Responded to store manager inquiries regarding disciplinary history and employee records, providing timely and confidential HR support as needed. - Assisted with HR phone and email inquiries from employees and managers by routing, responding, or escalating requests related to HR policies, payroll, and workplace concerns.

- Managed resident relations for approximately 80 students by addressing concerns, mediating conflicts, conducting investigations, and implementing effective resolution strategies in a timely manner. - Promoted an inclusive and engaging community culture by organizing meetings, employee-style engagement initiatives, and developmental programming focused on communication, collaboration, and resident well-being. - Enforced university policies and Student Code of Conduct standards while maintaining accurate documentation, supporting student accountability, and providing individualized guidance and support.

- Designed, developed, and oversaw the Diversity, Equity, and Inclusion (DEI) Mentorship program in collaboration with the Associate Dean at the College of Business. - Recruited, trained, and maintained ongoing relationships with over 30 faculty members, mentors, and mentees. - Facilitated team dinners to build connections and organized DEI-related presentations to educate members on the importance of DEI and the benefits of mentorship.

-Shared resources, opportunities, and activities to support mentees' learning and development. -Counseled over 60 students to assist in overcoming obstacles, and making proper choices to stay focused and adjust to college life.

- Led a HR communication optimization project focused on streamlining how thousands of field associates accessed HR Shared Services, improving efficiency, accessibility, and overall employee experience. - Partnered with HRIS and Shared Services teams to identify communication gaps, analyze processes, and develop data-driven recommendations based trend analysis and associate feedback across field and corporate environments. - Conducted industry benchmarking with organizations including Costco, Michaels, and Ulta Beauty while synthesizing operational insights and presenting findings and recommendations to HR leadership.

- Managed high-volume HR administrative processes including employment verifications, resignations, and workforce documentation, ensuring accuracy, confidentiality, and compliance under tight deadlines. - Supported talent acquisition activities by shadowing HR leadership during interviews and contributing observational insights to assist in hiring evaluations and decision-making discussions. - Developed onboarding support materials, including training guides and presentations, to improve clarity, consistency, and efficiency of new hire integration processes.

GPA: 3.8

Enrolled in college courses during my senior year of high school to challenge my knowledge in many subjects, including English, Literature, Humanities, and History