Jenna Marceau, PHR

• Implement new client services and work with existing clients on service changes • Transition organizations into a PEO, ASO or Payroll Only client service relationship • Train and support clients on system availabilities, concerns and reporting options • Manage the HRIS application, train staff and troubleshoot issues on all hardware and software • Review federal and state compliance updates and apply changes to the HRIS application • Oversee tasks completed for year-end maintenance, ACH processing, tax and pay adjustments and compliance testing

• Developed payroll policies and procedures • Maintained company servers, employee computers and backup recovery process • Implemented a new time and attendance software and converted all employees to the new system • Transmitted daily ACH files and positive pay items • Reconciled year-end payroll and benefit information for W-2 preparation

• Generated routine and custom reports for clients and government agencies • Validated all payrolls for accuracy and compliance requirements • Managed and trained six specialists and one supervisor in the Payroll department

• Recruited employees and conducted interviews • Processed multi-state payroll for approximately 2,000 employees • Prepared and input all employee changes, garnishments, deductions and tax withholdings • Resolved client and employee concerns on payroll related issues

• Administered applicant screening, pre-employment testing and new employee paperwork • Maintained personnel files and electronic document management system

• Coordinated meetings and activities for executive staff • Kept all employee files accurate and up to date in electronic personnel system • Organized mass mailings to employees through mail merge

Classes taken to obtain additional knowledge in accounting and finance.

• PHR certification preparation class • Certification achieved in January 2008

• Minors - Marketing, Management & Finance • GPA - 3.753 • Institutional Honor - Magna Cum Laude