Jenna H.

White Glove Virtual Assistnat & Bookkeeping Services Founder of Your Startup Operations, where I help service-based businesses build operational and virtual assistant support that scales with them. My work focuses on hiring, onboarding, training, and managing global support teams, improving internal processes, and giving founders reliable operational leverage without over-hiring.

RhythmScience is building human-centric health care technology In healthcare, we are asked to do more with less. To manage more patients for less money, to document our work, manage volumes of data, and to stay in touch with patients at all hours of the day. We care about helping people do their best work. We build tools to help reduce the burden of administrative tasks and make clinics more productive and improve patient care. At RhythmScience, we believe in empowering clinicians by building tools to keep up with their practice. We build tools that help healthcare providers make a difference in patients' lives.

* Work closely with the Founders to regularly forecast and set goals for each area of the business, in an environment of experimentation, analytical thinking and precision in execution to hit the goals * Taking ideas and visions to a path of execution and results * Strategized and implemented business model and organizational chart * Implemented EOS meetings into the business - working as a the role of the integrator * Developed and led goal setting processes, including financial targets, with the Executive team. This was kept accountable through EOS weekly meetings for full visibility to Executive team on the traction of the business and goals. * Developed, implemented and managed training manuals and programs * Defined hiring needs, duties, set and managed KPIs for each employee * Developed a system and process to manage quality on events, reducing event problems from an average of 40% when implemented to hitting our target of closer to 20% or less. * Developed a hotline/call center process to streamline and manage all event problems and information, with immediate solutions and protocols to support our event staff. * Developed and manage Applicant Tracking System and KPIs in recruitment * Cleaned up, managed and hired finance team for proper P&L reports * Set up Accounts Payable system with finance team to manage over 100+ invoices per month * Outsourced and trained candidates in certain roles for the company to save on administrative time and costs * Created financial projections and pitch decks for fundraising round with a private investor * Hosted fun monthly team activities * Manage payroll and HR * Developed sales pipeline, automations, reports, and analytics on Hubspot * Brought in 29% of revenue for Conference Crashers (Virtual Corporate Entertainment brand of The Think Mill) through personal connections and sales automation tools knowledge

The Think MIll is a parent company to several events and entertainment brands. Our goal is to elevate the events world by investing in people and ideas that push the industry forward. We aim to achieve this by providing the tools to support outstanding entrepreneurs and artists in our field. Our current brands: - Second Song (DJs for weddings) - Blitz Nation (Live music) - Feature booth (Photobooth for events) - Conference Crashers (Corporate entertainment) - Honey (Luxury events entertainment)

• Scaled revenue from 6 to 7 figures • Manage leadership team on performance reviews and growth of every team member. • Implement strategies set by founder, creating a plan and managing a team to execute and meet success metrics per initiative • Developed and hosted global team retreats for executives and team members for on-site training and team bonding. • Increased our project success rate by 40% by implementing project workows and processes to have visibility into all projects and rene the scope to avoid project delays, scope creep, and extra costs. • Manage day to day of the remote organization, having clear and transparent communications and leadership • Create company reports and data to present and discuss with executive members • Increase project protability by 20% and maintain high profits per project • Developed and implemented company operating, training, onboarding and process SOPs • Developed a recruitment process and filter to hire the best global creative talent • Manage the full recruitment cycle, along with training in-house recruiters • Manage company finances, bills, POs, accounting, and reports with Quickbooks • Identified opportunities in sales to automate bidding to reduce costs and increase CAC • Identify opportunities in the business for improvements with each process and day-to-day challenges

• Cross-functionally work with the sales team to ensure a smooth transition and clear SOW to prepare the production team and project for success • Build trust with the client and walk them through our process & expertise • Directly manage the production team, client and all other resources to meet deadlines, milestones, and provide constant updates • Assisted marketing by getting positive reviews, case studies, and testimonials from clients • Converted 60% of one-time project clients into reoccurring clients by maintaining project success rate and following up with clients • Maintain an 85% success rate with our clients

• Designed initial concept of Bebox • Launched Indiegogo Campaign to raise $15,000 for Bebox • Worked with vendors on web design & development, marketing, and product design • Worked with product developer on negotiations of manufacturing overseas • Aligned product shipment from Shanghai to the US • Patented product and trademarked Bebox logo • Marketed and acquired clients for mealprep delivery service • Marketed and acquired clients for mealprep delivery service, converting 80% of new clients to MRR • Streamlined process for mealprep delivery service • Hosted, marketed and managed mealprep workshops with influencers and nutritionists • Managed email campaign for product, workshops, and newsletters

Seasonal Position • Test tax software product for any errors or bugs • Provide solutions for errors and bugs found • Work in a team setting to provide feedback and improvements on software • Work in call center, providing customer service to clients • Independently work from home

• Daily engagement with clients and internal team to qualify clients based on requirements and needs • Travel and show clients around several apartments • Meet monthly rental conversion quotas • Substitute for property managers on-site when they are sick or OOO • Coordinate all documents to prepare for application and walk-in of home