jenna cardellicchio

I was hired as a student worker by the Office of Faculty Development to help enter post-educational program data and attendance for the office. I also helped the staff to prepare for the annual Teaching Awards Luncheon that hosted about 75 faculty and staff members.

During my internship at S&A, I prepared news releases for specific clients, sent media advisories to different media outlets and reached out to see if they were interested in covering an event. I also researched information for upcoming articles and tracked news releases that were picked up by various media outlets.

During my time here at the front desk, I made the first and last impression on our clients. Many of my responsibilities consisted of entering patient and client data into our office management system, processing clinic transactions, and communicating with clients over the phone and in the clinic. I was able to develop stronger relationships with clients, allowing me to provide them with even better quality customer service since I often saw the same clients several times throughout the year. I also helped the doctors and veterinary technicians hold animals during nail trims or vaccinations, draw up vaccines, run simple tests, and maintain a clean and presentable clinic. Whatever the doctors or technicians needed help with, I was willing to step in and learn even if it went outside of the expected scope of front desk/reception responsibility.

While working at TransPerfect, I was responsible for daily communication with two of our largest pharmaceutical clients. I acted as the liaison between our internal production teams and external client base, handing upwards of 200 projects a month for a total of around $1.3 million in revenue over the course of eight months. I faced many challenges, including learning how to quickly adapt to the constantly changing atmosphere of the life science industry. I learned the importance of working with and for my team in order to increase our overall productivity and reach our individual and team goals. I also continued to develop my skills in working with Microsoft Word, PowerPoint, Excel and SalesForce.

As a Support Consultant, I was directly responsible for the satisfaction of our customers. I provided quick response times and quality support to resolve to our customers' day-to-day questions and concerns. As a member of the support team, I was responsible for explaining technical concepts and having difficult conversations on a regular basis. I also supported the acquisition and integration of AHC Media (now Relias Media) platforms and products into our support processes. I collaborated with other team members to create documentation on how to effectively support and navigate the AHC platform. For our team of about 30 employees, I managed the scheduling processes, analyzing and maintaining coverage for all scheduled shifts. I co-created additional documentation for incoming team members to walk them through how to properly use this scheduling tool (ShiftPlanning/Humanity).

For over 30 years, Express has been a legendary fashion icon that offers the hottest styles for 20- to 30-year-old women and men. The company has a distinct combination of fashion and quality at an attractive value for multiple lifestyle occasions, including casual, jeans, work, and going out. EXPRESS currently operates more than 600 retail and outlet stores with over 16,000 associates, located primarily in high-traffic shopping malls, lifestyle centers and street locations in the United States, Canada, Latin America, and the Middle East. Merchandise is also available on the company e-commerce website, EXPRESS.com.

I studied abroad in Florence for a month while taking a Sociology course about the \"History of the Italian Mafia\"."]