jenna wilson

* Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. * Demonstrated proficiencies in telephone skills within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt trust to prevent the loss of customers. * Managed area, keeping associates on task, accountable for numbers, sale sets and company goals. * Trained and evaluated associates on a monthly/yearly basis. * Responsible for opening and closing the store, cash office duties and managing all associates as well as daily business. * Scheduling, time management, weekly and monthly reports. * Consistently praised by management for the quality or work, attention to detail, exemplary customer service delivery and team-player attitude.

Served as the front line to customers. Fulfilling their needs, whether it was, sale clerking or assisting with concerns or questions they might have. Managed the Home Department and the associates on a daily basis. Included Sale Setting, Markdowns, accountable for daily goals as well as monthly corporate goals. Responsible for leading all associates in pre-selling activities, fostering relationships between management and associates, coordinating demonstrations of products. Bridal Registry Consultant, coordinated with local businesses to build working relationships, meeting company goals, as well as fostering business partnerships.

* Coordinated events on and off campus. * Developed relationships with faculty and staff outside of the classroom. * Called for pricing and made arrangements for different activities within the local area.

Mentored young girls involved in an after school program with homework, physical activities and computer skills. This also included working with girls with special needs. Assisted with “girls in sports” which, was an annual event.

* Increased membership by 150%. * Planned projects that meet SIFE objectives for King College. * Organized SIFE material and volunteers. * Scheduled SIFE programs in schools and the community. * Trained new SIFE club members. * Maintained records for all projects. * Coordinated material for presentation at Regional Competition.