Jenna Rios
Technical Account Manager/SE @ Gearset
About
As a Salesforce Solutions Consultant, I specialize in delivering tailored solutions that optimize data management, security, and operational efficiency within the Salesforce ecosystem. My expertise spans onboarding, technical troubleshooting, and implementing best practices to enhance data integrity and business continuity for enterprise clients. With a strong background in CI/CD, DevOps, and Salesforce best practices, I help organizations maximize their Salesforce investment while ensuring scalable and secure data strategies. Passionate about driving customer success, I combine technical expertise with a consultative approach to solve complex challenges and empower businesses to thrive.
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United States
Computer Software
TAM, Customer Experience, Scrum, SQL, Case Management, Job Satisfaction, Learning Management Systems, Salesforce.com Consulting, Collaborative Problem Solving, Software Documentation, Document Management, Technical Demonstrations, Product Demonstration, Customer Negotiations, Customer Interaction, Negotiation, Management, Leadership, Technology Solutions, Presentations
Experience
Technical Account Manager/SE
Gearset
Salesforce Technical Account Manager
Salesforce
Salesforce Technical Account Manager
Own Company
- Deliver Salesforce data protection and recovery solutions for enterprise clients. - Lead onboarding sessions to ensure smooth implementation and product adoption. - Partner with cross-functional teams to troubleshoot issues and design scalable solutions. - Analyze backup performance to provide actionable insights, ensuring data integrity and compliance with industry standards - Educated clients on best practices for data security, backup optimization, and restoration.
Sr. Solutions Engineer
AutoRABIT
United States
- Crafted customized Salesforce DevSecOps solutions aligned with client objectives - Delivered impactful product demonstrations showcasing AutoRabit’s solutions - Collaborated with sales teams to provide strategic pre-sales support - Designed and executed end-to-end Salesforce Enterprise Solutions - CodeScan Subject Matter Expert
Solutions Architect
AutoRABIT
- Increased engagement by 15% through engaging videos and questions for Learning Lab Solutions and Trailhead courses. - Designed and implemented Salesforce solutions, including architecture, configuration, and customization. - Led 100+ product demos, showcasing technical expertise and product benefits. - Boosted customer loyalty by 20% and increased revenue with praised client service.
Software Engineer
Revature
Tasked with developing for another iteration of the Trial of the Titans application, a previously created gamified LMS solution on the Salesforce platform, associates developed various assessment tools and elements to help increase and maintain engagement, with a focus on Lightning Web Components. Students can follow their journey through custom analytics and see their growth and understanding. - Create & develop skill filters - Creaet & develop User Story filters - Create user buttons for skills - Enhance CSS - Implement LWC - Implement power point agenda
General Manager / Trainer
UDF
Engineering Coordinator
Heritage Companies
Santa Fe, New Mexico Area
Engineering Coordinator
La Posada de Santa Fe, A Tribute Portfolio Resort & Spa
Education
Arizona State University
Graphic Information Technology
Arizona State University
Jenna Rios's Contact Information
Phone
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