Jenna I.

Provided HR support to Universal Studio Group Productions, specializing in managing employee relations for television productions in the greater Chicago area. Reported to the Director, HR and Employee Relations, Universal Studio Group. Conducted high-volume employee relations investigations, collaborating closely with legal teams to address and resolve complaints, harassment, integrity violations, retaliation, and performance concerns. My responsibilities extended to providing daily HR support for episodic Scripted Studio Productions, encompassing critical areas such as employee relations, staffing, performance management, ad hoc reporting, and compliance with HR policies and procedures for both represented and non-represented staff. Key Contributions • Contributed to global HR projects, notably as a member of the innovation and change team where I presented AI initiatives. • Collaborated with legal and labor teams to ensure preparedness for the new Illinois Paid Leave for All Workers Act (PLAWA).

Spearhead organizational growth and strategic planning by designing robust HR solutions and implementing new systems to optimize efficiency and compliance. Fostered relationships with business leaders to offer advice and coaching to leadership on organizational and people-related strategy development. Collaborated cross-functionally with global HR partners on projects, including creating, revamping, implementing new systems, and training teams on new policies and procedures. Conducted in-depth data analysis and generated reports to enhance data-driven decision-making in alignment with business needs. Maintained updated knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Key Contributions • Influential in establishing a clear vision for the HR department by expanding the HR team with direct reports in Illinois and California, evaluating new HRIS/HCM systems, championed training, and driving risk mitigation. • Created an HR transformation strategy, orchestrating and executing an internal audit to assess all policies, practices, and processes to identify areas of improvement across all HR functions. • Strategized for multi-year benefit offerings and accomplished aligning current benefit offerings to be competitive in the market for 2023. • Oversaw the onboarding process for the entire US growth with over 200 new hires in 2022, opening multiple offices, with an employee count of over 500 across 26 states.

Delivered strategic leadership across HR management, including benefits administration, payroll processing, performance management, and employee engagement. Influential in managing and implementing all human resources information systems (HRIS) systems. Proactively partnered with business executives to create and transform company policies and procedures and update the employee handbook. Pioneered regulatory compliance, ensuring 100% compliance with all state, federal, and local employment, and labor laws. Influential in coordinating performance improvement, while guiding employee training, staffing, and onboarding. Selected to serve as a designated member of the 401(k) Committee, Social Committee, Wellness Committee, and Safety Committee. Key Contributions • Piloted change management and continuous improvement, facilitating the development and implementation of new performance management, onboarding, and orientation processes. • Headed policy analysis and administration, leading the creation of various procedures and policies, such as Remote Work, Travel and Expense, and a Safety Manual.

Instrumental in guiding HR operations and strategy development, overseeing employee relations by utilizing extensive problem solving and relationship building skills. Key role in assisting the company with maximizing regulatory compliance, with a focus on adhering to federal, state, and local legal requirements. Responsible for evaluating staffing needs, leading new hire onboarding, and tracking employee training to achieve overarching business objectives. Guided benefits administration, including implementing all health, dental, vision, disability insurance, and 401(k) plans. Executed payroll processing for employees, managing weekly, weekly, monthly, and quarterly incentives. Key Contributions • Spearheaded program development and management, constructing a wellness program for employees • Instrumental in fostering a welcoming and inclusive team environment to optimize employee relations, retention, and satisfaction.

Provided administrative support across business and front desk operations, leveraging exceptional communication skills to identify and resolve a wide range of inquiries and offer excellent customer service. Delivered dynamic assistance to company executives, including the President and Chief Financial Officer (CFO), by filing documents, sorting tracking, and arranging meetings. Deployed analytical and organization skills to coordinate all travel arrangements for various levels within the company. Partnered with the CFO to complete accounting-related duties. Key Contributions • Supported cross-functional HR teams by maintaining updated records and tracking attendance for hourly employees while monitoring paid time off (PTO) to ensure compliance with company policies. • Played an integral role in executing the implementation of new tracking software, SharePoint, to drive continuous improvement and streamline various office functions

Key Responsibilities: • Shadowed recruiters through the candidate placement procedures, including resume reviews, client requirement discussions, phone screens, and behavioral based interviews • Utilized recruiting resources such as LinkedIn and Career Builder to source qualified candidates • Managed and updated candidate and client information database to track applicants, placement, and referrals • Administered and scored tests for general office skills, Word and Excel to potential candidates • Researched potential clients and candidate placement opportunities through online and referral resources • Provided administrative support for the Recruitment Team to include tax form management, maintaining candidate notes, and general clerical work

Specialized in Global HR

Curriculum highlights: Principles of Human Resources, Labor Relations, Staffing, Global HR, Conflict Management

59 credits