Jenna Cunningham

Personal Lines Underwriting (Auto/Home/Umbrella)

Auto Underwriting

• Consistently creates a welcoming environment for clients, focusing on the fun factor, and driving up sales. • Meets personal goals while maintaining a strong floor presence and leads by example. • Ensures Beauty Ambassadors utilize company tools and resources. • Identifies opportunities to build customer database through community outreach sampling and newness launches. • Actively networks, recruits and interviews to ensure applicant pipeline is full to ensure open positions are filled within two weeks. • Hires to the needs of the business, utilizing behavioral based interviewing to assess talent. • Establishes clear expectations, shows people the way and provides direction, support and ongoing feedback. • Create and manage shift schedules and process payroll information accurately. • Ensures employees are trained in bareSelling, clientelling, skin care, product knowledge, the make-under process as well as operational systems/standards. • Leverages the strengths of team members and creates development plans to ensure employees assume greater responsibility. • Manages and assesses performance through consistent feedback and documentation of performance, coaching and creating developmental plans/performance appraisals. • Creates and ensures an environment where all employees are treated fairly and respectfully. • Ensures merchandising/display/marketing standards are maintained. • Ensures consistent standards of cleanliness, maintenance and organization. • Communicates with District Manager inventory levels, markdowns and trends. • Manages supply levels, cash control and other expenses. • Establishes and maintains a safe work environment and ensures on-going training and awareness.

• Created welcoming environment for the client focusing on the girlfriend experience to drive sales through passion for brand and outstanding customer service. • Fulfilled role of Sales Leader to close and open store during peak business time. • Assisted in training of new Beauty Ambassadors in bareSelling, skin care, product knowledge and operational systems/standards. • Worked with other Beauty Ambassadors to improve overall team performance. • Actively recruited Beauty Ambassadors to fill open positions. • Assisted in merchandising, displays and marketing for this location. • Maintained standards of cleanliness and organization. • Achieved and exceeded personal sales goals for the year ending 2010. • Identified opportunities to drive traffic and sales through community outreach all over the U.S. • Assisted with supply ordering, cash control, expenses and store replenishment.

• Consistently created a welcoming environment for the client, focusing on the fun factor. • Assisted in the maintenance of merchandising/display/marketing standards. • Demonstrated exceptional client service and selling skills including product knowledge and application. • Achieved and exceeded personal sales goals.