jena bloomfield

* ▪ Delivered exemplary customer service to individuals from diverse backgrounds by ensuring they were assisted in a professional, friendly and efficient manner. * ▪ Achieved individual, team and store sales targets through the sales and service programme. * ▪ Participated in visual merchandising processes, including executing effective, creative, and logical store layouts, windows, displays etc. * ▪ Participated in monthly staff meetings and attended staff training sessions to develop outstanding product knowledge.

* ▪ Performed Quality Control checks on random bottles of wine in the processing line, including assessing and approving the quality of the wine, dry goods labels, cartons, corks, screw caps etc * ▪ Analysed wine samples from tanks and bottles and conducted routine microbiological, alcoliser and H2O tests. * ▪ Applied critical decision making skills to maintain the integrity and quality of finished products * ▪ Calibrated instruments and equipment in the quality assurance laboratory and process packaging department * ▪ Worked closely with winemakers, process managers and customers to communicate and resolve issues and concerns and to exchange information relating to daily processing requirements * ▪ Entered data and information into Excel spreadsheets and prepared reports for various stakeholders, including winemakers, laboratory and line managers, senior management etc * ▪ Contributed to a positive and harmonious work environment by supporting colleagues and management * ▪ Complied with all company OH&S and Quality policies and procedures

* ▪ Performed all tests/sample analysis in accordance with work procedures, quality and safety standards, holding times and client specified deadlines * ▪ Maintained a safe, secure and clean workplace by ensuring OH&S policies and procedures were adhered to by all staff * ▪ Monitored QA/QC standards to ensure accurate and high quality results * ▪ Worked with dangerous/hazardous chemicals in a safe and appropriate manner * ▪ Perform metallurgical test work, including sizing, bottle roll, specific gravity, and carbon activity tests * ▪ Entered results and generated reports using Met Data base programs and Excel on computers