Jen S.

Managing Web3 events, strategic partnerships, and community engagement to foster industry growth. Responsible for end-to-end event execution, social media content, and collaborating with KOLs and influencers to amplify brand presence. Serving as the point of contact for ShardLab’s bootcamp, ensuring seamless operations and impactful experiences for participants.

Utilize Salesforce, Zendesk, Jira, and other proprietary systems to assist worldwide customers, especially in Asia Pacific, with a wide variety of inquiries most often related to their memberships and accounts, mobile application and website, billing matters, and company’s product offerings. Partner with Sales, Billing, Marketing, and on-site teams to provide detailed feedback on our products and services. Troubleshoot issues, create documentation and escalate reports to Product and Engineering team to ensure that our products are fixed and improved while prioritizing positive customer experience.

Assist the Advertising Sales Manager in handling sales inquiries through phone calls and emails, managing advertising accounts, creating reports and presentation decks on media coverage, and design media proposal and product brochure.

Create press release and package for press conferences and events. Monitor media coverage and write daily and weekly PR clippings report. Conduct market research and join PR plan brainstorming session before creating presentation for client pitch.

Thesis Title: I’m in the season to help: The effect of feelings of seasons and gain versus loss message framing on intention to help for charity advertisement Published Research: Samartkijkul, P., & Yoo, S. C. (2016). Sadvertising in Thailand: A study on the characteristics and values shown in sad viral video ads. Academic Association of Global Cultural Contents, pp. 99-120. Attended Conferences: Presented at the Interactive Poster Session for Korean Society for Journalism & Communication Studies Conference (Seoul, Republic of Korea) Participated at the 66th International Communication Association Conference (Fukuoka, Japan) Presented at the Paper Session for Korean Academic Society for Public Relations Conference (Seoul, Republic of Korea) Others: Managed the 2017 Ewha-Chulalongkorn Media Workshop Participated as a Thai representative at the 2016 ASEAN-Korea Youth Network Workshop (Seoul & Busan, Republic of Korea)