Jelisa Paul, MBA,MHA

➢Spearhead new sales and marketing opportunities for B2B and B2C clients, corporates, and partners, significantly increasing revenue ➢Restructure quarter-wise projections, target planning, and decision-making through effective audit mechanisms and process benchmarking, improving overall business performance ➢Successfully manage key client relationships and accounted for the largest revenue-generating clients in the business, increasing client retention and satisfaction rates ➢Lead and mentor multiple departments, including Operations, Account Management, and Quality, with a maximum team size across the organization, increasing employee productivity and engagement ➢Recruit and train new hires for Operations, Data Management, and Business Development, improving departmental efficiency and performance ➢Implement standard operating procedures (SOPs) for pan-India Operations, Network, and Customer Relationship teams ➢Pioneer India's first-ever Mobile Healthcare solution, revolutionizing the Indian healthcare market and creating a new revenue stream for the business ➢Manage multiple aspects of legal and financial agreements for internal and external parties, resulting in a high success rate in contract negotiations and renewals ➢Engage with cross-functional team improvements, including Marketing, Strategy, Tech, and Product, improving overall business agility and innovation ➢Collaborate with multinational health-tech companies to develop AI-powered video-based health data platforms, contributing to developing cutting-edge technologies and positioning the business as a leader in the industry

➢Implemented a stable and scalable pre-policy medical check-up service delivery model that improved customer experience ➢Oversaw the medical pre-policy check-up process for customers and vendors, ensuring SLA performance and vendor management ➢Established short and long-range organizational goals, objectives, and policies, improving strategic planning and project implementation ➢Provided strategic advice and recommendations to leadership, resulting in the successful development, implementation, and evaluation of operational activities ➢Analyzed, designed, documented, and implemented internal reporting systems and procedures, improving organizational efficiency and communication ➢Led a 100-person team in daily transaction management, delivering seamless service ➢Coordinated pan-India pre-policy health check-ups, promoting policyholder health ➢Consolidated scalable service model for pre-policy medical check-ups, elevating customer satisfaction ➢Redefined process models, enhancing productivity, efficiency, and customer experience ➢Managed pre-policy check-up process, ensuring SLA compliance and timely service delivery ➢Planned and oversaw strategic programs/projects, achieving organizational goals ➢Played a crucial role in IT innovation, ensuring smooth production and go-live ➢Analyzed business project outcomes, improving case management and performance ➢Initiated favourable commercial discussions with vendors and clients and expertly managed vendors, optimizing commercials and designing scope of services ➢Strengthened processes with sound flows and automated systems, minimizing errors and improving quality

➢Managed a 60-bed maternity and childcare hospital with a focus on high-quality service and efficient quality systems, showcasing exceptional operational management skills ➢Established and managed the entire operational setup for inpatient and outpatient departments, as well as third-party administrator systems, demonstrating outstanding organizational and management abilities ➢Demonstrated effective communication and leadership skills by conducting briefing sessions for front-office employees ➢Showcased excellent patient care by ensuring compliance with NABH standards and establishing adequate quality and performance improvement programs ➢Managed data and regularly updated the director by preparing daily reports on quality, patient service, and revenue

➢Developed and coordinated patient care programs, ensuring high-quality patient care and effectively managing and resolving patient complaints ➢Managed and prepared public relation information, providing concise and clear information to the public about hospital services and operations, demonstrating excellent communication and public relations skills ➢Analyzed patient feedback to identify areas for improvement, utilizing data to enhance hospital services and operations continually ➢Prepared monthly inpatient reports, exhibiting exceptional attention to detail and data management skills ➢Managed human resources by recruiting, training, and supervising staff, fostering a motivated and efficient team

➢Demonstrated excellent organizational and communication skills by maintaining accurate and up-to-date patient records and effectively organizing and managing appointments for doctors, ensuring optimal patient care and satisfaction ➢Efficiently managed the hospital's resources by ordering essential supplies and equipment while providing exceptional service to patients and their families by managing communication and general clerical tasks

➢Coordinated seamlessly with Emergency, Front Office, Admission, Discharge, Insurance, and other departments, ensuring a smooth and efficient operation ➢Demonstrated exceptional counselling skills to reduce DAMA/DOR rates, providing compassionate support and guidance to patients during critical times ➢Oversaw admission, discharge, and financial counselling, showcasing strong leadership skills in managing critical situations and ensuring top-notch service ➢Maintained a proactive feedback system, regularly gathering input from patients and team members to improve the hospital's operations and services

➢Provided international patients with clear and concise communication, demonstrating cultural sensitivity and empathy during every interaction ➢Ensured international patients felt at ease by offering valuable insights on local customs, practices, and amenities, helping them adjust to their new surroundings ➢Compiled comprehensive data on the number of international patients, their countries of origin, and the nature of their medical treatments, providing regular hospital management and staff updates