Jefri Adam

1. Responsible for managing and executing comprehensive training and development strategies to enhance employee capabilities across four premium F&B brands: Paris Baguette, Bacha Coffee, Wetzel's Pretzels, and Curry Up. 2. Conduct Training Needs Analysis (TNA) to identify performance gaps and design tailored learning programs aligned with each brand's operational goals and service standards. 3. Design, build, develop, and continuously update learning infrastructure, training modules, evaluation systems, and curriculum syllabus covering soft skills, technical competencies, and leadership development. 4. Conduct and deliver training sessions, ensuring that all training programs run smoothly and effectively. 5. Develop tools to standardize processes and outcomes, ensuring consistency in product and service quality. 6. Create and manage the Field Trainer Program, coordinating and facilitating training sessions with field trainers to maintain consistency and quality across all training activities. 7. Evaluate the results of learning programs using Kirkpatrick’s 4 Levels of Evaluation (from Level 1 to Level 4). 8. Manage training records, reports, and learning data to support audits, compliance, and continuous improvement initiatives. 9. Collaborate cross-functionally with Operations, HR, and Brand Management teams to ensure training initiatives are aligned with business objectives and brand standards.

•Support department learning needs with internal/external training based on TNA (handling 5 internal learning program and Continuous Development Program to all for all employees in the company at every level). •Responsible to create instructional learning design with ADDIE model and develop learning program, which include: syllabus, learning plan, learning path, and learning infrastructure. •Create, manage and update learning infrastructure (course, module, LMS, learning tools, practice, assignment, select and train the trainers, and select coach/mentor for learner). Communicate learning plan, learning progress, and learning outcome to stackholders. •Create, manage, and updated learning database (learner, capability of trainer, capability of coach/mentor). •Conduct, monitor and supervise all training program to run smoothly •Evaluated sucess of training programs and recomended •Create and manage Individual development program implementation for all level (Staff, Sr. Staff, Supervisor, Section Head and Manager)