jeff zaniker

managing director - global practice lead, customer care services

About

- Outsourcing sales and delivery - Business Process Outsourcing (finance and procurement) - Systems integration Specialties: purchasing, ERP, SAP

Country

united states

City

carmel

Industry

information technology and services

Skill

outsourcing, customer service, management consulting, supply chain management, procurement outsourcing, lifesciences, business transformation, program management, leadership, vendor management, process improvement, bpo, erp, business process improvement, integration, management, operational excellence, shared services, business process re engineering, cross functional team leadership, business strategy, acquisition integration, purchasing, strategy, offshoring, sap, business intelligence, organizational design

Experience

design engineer

combustion engineering

1986-5 - 1989-8 · 3 yrs 4 mos

Coop student in nuclear reload design group

managing director - global practice lead, customer care services

accenture

1990-9 - Present · 36 yrs 1 mo

I am currently the global lead for customer care and emerging solutions in our outsourcing business. Our customer care business is focused on delivering current generation and next generation solutions which help our clients manage customer service. Our next generation suite of services deploy and operate virtual agents and social media channels effectively into an integrated customer service network ensuring our clients effectively engage all customer demographics and deliver a consistent customer experience.