jeffrey wagaman

senior it support specialist at qvc

About

Information technology professional with over 19 years experience in server, PC and network infrastructure support. Strong skills in trouble shooting and end-user / customer support. Working knowledge of Windows server and client operating systems, backup systems and Citrix servers.

Country

united states

City

york

Industry

information technology and services

Skill

troubleshooting, servers, windows server, technical support, microsoft exchange, hardware, networking, process improvement, firewalls, operating systems, routers, citrix, help desk support, antivirus, network architecture, wsus, computer security, citrix metaframe, infrastructure, access, network administration, telecommunications, business process improvement

Experience

technical support specialist

mccrory stores corporation

1988-9 - 1996-11 · 8 yrs 3 mos

Responsible for hardware and software support for all of the office personal’s PCs at the corporate office. Worked with the Network Administrator in supporting and maintaining a Novell network. Ran and terminated CAT 5 and thick net cabling. Provided hardware support for HP printers, amplifiers, cash registers, and other electronic equipment.

senior technical support engineer

yorktowne cabinetry

1996-11 - 2011-6 · 14 yrs 8 mos

Responsible for managing and troubleshooting the network infrastructure of Yorktowne’s three primary sites and two smaller sites. Duties included building, upgrading, and troubleshooting all of various Window servers (DCs, file and print, exchange, Citrix, anti-virus, anti-spam, FAX, backup, surf control, and WSUS servers) at Yorktowne's sites. Maintained all WAN/LAN communications (Cisco switches, routers, and firewalls) within Yorktowne's sites as well as links to our parent and sister companies. Supervised a team of two other technicians, between the three of us, we maintained a 24x7 help desk operation. Supported the telecom systems for the three Yorktowne sites.

associate network specialist

qvc

2011-12 - 2014-3 · 2 yrs 4 mos

Responsible for providing IT hardware and software support for a site with 1500 users, 700 PCs, printers, and Wi Fi hand scanners. As part of the IT team, provide on call support for the sites 24/7/364 operation.

senior it support specialist at qvc

qvc

2014-3 - Present · 12 yrs 7 mos

QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world's leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 340 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy, France and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company's website, QVC.com, is ranked among the top general merchant Internet sites. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.To learn more about life behind the scenes at QVC, please connect with "QVC Careers" online: Facebook: www.facebook.com/qvccareers Twitter: @qvccareers LinkedIn: http://linkd.in/qvccareers To view QVC job listings and apply directly online, please visit www.qvc.com/careers.