Jeff Tudhope

Contracted general telecommunications support to Ascension Healthcare. Support end-users’ telephone and voice mail for adds, moves, and changes. Survey multiple sites to support upgrades on a hospital and surrounding building campus. Work with Telco for repairs, adds, moves, changes, and deletions of services as required. Work with vendors to assure upgrades, repairs, and installation work is completed accurately and to specification. Other duties as required.

Installation, sales, service, and enhancements to ADT alarm systems in homes in Kansas City and surrounding communities.

Provided general telecommunications support to Dairy Farmers of America on a contract basis.

Support of the University telecommunications systems and networks.

Provided highest tier technical support to end-users, help-desk personnel, field technicians, and engineers to resolve issues with complex business systems. Managed and directed restoration activities to minimize client downtime.

Provide Tier II support to the ESC Help Desk and the EUS technicians in the field to resolve issues with Nortel Meridian PBX, Norstar KEY, Call Pilot and Meridian Mail voice mail systems. Work with Tier III and Vendors to resolve issues quickly to minimize client down time. I helped my team by identifying and developing processes such as the Emergency Advance Replacement, Chronic Reporting, Paging Format, and Service Center ticket shorthand.

Coordinate installation of Nortel Meridian PBX systems, Call Pilot and Meridian Mail voice mail systems, and Norstar Key systems for Sprint PCS in their emerging market locations across the country. Work extensively with Sales, Engineering, Contractors, Technicians, Project Managers, and Customers in a Matrix environment. Drive PBX installations to Customer acceptance and meet specific guidelines for customer satisfaction.

Resolve customer reported trouble tickets by clearing issue remotely, referral out to the proper fix agency, or send to dispatch in Central and Great Lakes areas. Monitor alarms and clear troubles remotely, or open repair tickets for technician dispatches. Work trouble tickets on Meridian PBX, Meridian Mail, Centigram, Fujitsu 9600, Norstar Key, and Toshiba Key and Hybrid systems. Work with Repair Reps, Dispatchers, Managers, Field technicians, Tech Support Engineers, and Customers to resolve all types of troubles with Key and PBX, telephone and Voice Mail systems.