Jeff Zaragoza

Bayforce: Your Trusted Partner for ERP and Cloud Excellence Since 1996, Bayforce has been a boutique IT consulting firm specializing in ERP and Cloud solutions. We provide platinum-level resources and services to organizations across the U.S., LATAM, and the EU, delivering both onsite and remote expertise tailored to your project needs. As a boutique firm, we offer a compelling alternative to the big systems integrators, providing better talent at a better price without compromising on quality or results. Our commitment is simple: to help organizations secure the finest onshore and nearshore talent while delivering unmatched quality and care at every phase of your project. Whether it's assessments, rollouts, implementations, or enhancements, we are here to guide you through every step of your ERP and Cloud applications journey. Experience the Bayforce difference – where expertise meets personalized service.

• Source and assess top-tier candidates in the U.S. who closely align with the job requirements provided by our U.S.-based clients. • Communicate with candidates through calls and emails to gauge their interest in the role and confirm their availability. • Perform detailed phone screenings to evaluate candidates, discuss salary expectations or rates, and arrange interviews • Support candidates throughout the entire hiring process, including resume submission, interview coordination, salary discussions, offer management, and onboarding. • Proficient in using various ATS (applicant tracking system), including Daxtra, JobDiva Zoho, Job Adder, and iCIMS. • Successfully recruited candidates using internal databases, cold calling, referrals, and job portals such as LinkedIn Recruiter, Indeed, Monster, ClearanceJobs and Dice. • Interact with US-based clients to develop recruiting strategies and build long-term relationships. • Build a pipeline of candidates who can be considered for future job orders and generate referrals. • Maintain daily and weekly client reports.

• Responsible for recruiting top-tier technical professionals for contract roles within the IT industry such as System Security, Cybersecurity, Salesforce Release and Deployment, Software Engineers/Architects, Database Architects/Developers, ISSO among others. • Managed positions for Federal Government Contractors, including those with the FBI, DHS, IRS, Navy, USHR, etc., often requiring security clearances such as Secret, Top Secret, TS/SCI, and Full Scope Polygraph. • Successfully recruited candidates using internal databases, cold calling, referrals, and job portals such as LinkedIn, Indeed, Monster, and Dice. • Conducted pre-screening phone calls to evaluate candidates' responses and gather basic information before submitting their resumes to the client. • Responsible for scheduling interviews by sending calendar invites for both phone and in-person interviews between managers and candidates. • Resume reviewing, proofing and formatting for proposals and business development. Capturing letters of intent (LOIs), Non-Disclosure Agreements (NDAs) and additional documents required for proposal efforts. • Responsible for managing the onboarding process. • Completing administrative duties as needed including daily and weekly reports, email correspondence, record auditing, and data entry for candidate tracking. • Proficient in using various ATS (applicant tracking system), including Zoho, Job Adder, and ICIMS. • Utilizing knowledge of Microsoft Office (Excel, SharePoint, Outlook, Microsoft CRM) • Incorporating Talent Management Platforms (LinkedIn, Monster, Dice, Indeed, ClearanceJobs) in daily sourcing. • Experienced in job postings, as well as updating and editing email templates as needed.

• Administering user accounts in Active Directory by checking permission, resetting password and user access • Responsible in configuration and administration of user’s email account • Helping Company Employees in their issues Technically either Hardware or Software

• Selling Mitsubishi Vehicles – Sedan, SUV and Coaster • Giving out a good customer satisfaction. • Should know the specifications and features of the vehicle.

• Fixing and Encoding wrong tickets that were made by Frontline Agents • Educating customers on how to use different types of applications installed on their notebook such as Desktop Mails, Web Browsers and all the features available on the notebook depending on the Operating System of the computer. • Troubleshooting with the customers on how to set up Internet Connection including Wireless Internet Connection and Local Area Connection. • Assisting customers on how to do system restore and system recovery as well as system formatting. • Selling different Hardware parts that is available for the faster performance of their Notebook. • Assisting customers on how to reseat different types of hardware on their notebook such as Battery, System Memory, Hardrive etc.

• Helping customers on how to connect the modem to the computer, from the phone jack to modem to the PC and if there is a router as well • Troubleshooting with customers on how to configure the modem, router and wireless connection and the proper settings of the PC • Assisting customers on how to connect to the Internet and educating them as well on how to use Web mail and Desktop Mails