Jeffrey S.

• Crafted SIPOC, Value Stream Map and Process Mapping from high level to low level using iGrafx. • Utilized Six-Sigma and Lean methodologies to reduce manpower waste throughout member experience processes. • Performed data ETL activities using SAS and generated reports to demonstrate call center performance metrics. • Facilitated meetings with clients to gather business requirements and to present improvement plans based on analysis. • Performed time study, recorded data and performed data analysis in Excel to identify bottleneck in operational process.

A company provides online platform for vehicle manufacturers, suppliers and dealerships. • Successfully led a team in building an online platform resulting in market expansion of 300%. • Increased accuracy of price-matching system from 50% to 97% leading to a 30% sales increase through collaboration with developers to integrate API of web-crawler tool. • Orchestrated meetings with clients, manufactures and dealerships to better understand their needs and author business requirements documents, using cases and process maps. • Designed multiple iterations of web application UI using Balsamiq; realized mockups from low-fidelity to high-fidelity. • Counseled engineering team to determine most efficient plan. Monitored and updated project dashboard using Jira. • Partnered with DBA to design data model and facilitated user acceptance testing by providing test scenarios and test data. • Extracted requested information using SQL and generated reports to show project status. • Increased accuracy and usability of data from back office systems through sorting, cleaning and transfer into Oracle database; crafted UML diagrams with Microsoft Visio.

Performed as Project Manager throughout the project. • Facilitated meetings and gathered requirements from administration department of client. • Worked with developers to design architecture of simulation program. • Translated business requirements to technical requirements in simulation system and authored Business Requirement Document(BRD) for business process flows. • Exposed to WiSys Warehouse Management System(WMS) and managed data flow. • Imported data from W MS to system to realize simulation. • Defined and analyzed manufacturing system by using analysis tools such as Process Mapping, Fish Bone Diagram, 5 Why and PFMEA. • Determined business operational and monitoring flows by creating various of business flow diagrams using Visio. • Designed new factory layout and worker’s optimum route using CATIA. • Designed manufacturing tools in AutoCAD to improve worker’s efficiency. • Used TeamCenter to manage project documentation including work instruction, control plans, control charts and Bill of Material(BOM). • Authored Test Case Scripts to test performance of simulation program. • Conducted User acceptance test (UAT) after development to identify satisfaction of clients on accuracy of the system.

• Facilitated various meetings, JAD Sessions, and gather requirements using various techniques. • Drafted project charters and did various project documentations. • Documented Use Cases and AS-IS TO-BE process map. • Assisted DBA to perform cloud data migration from MES system to AWS using AWS S3 CLI. • Performed basic commands on AWS S3 CLI to manage data on AWS. • Defined and analyzed manufacturing system by using analysis tools such as Process Mapping, Fish Bone Diagram, 5 Why and PFMEA. • Determined system and non-system activities. • Designed manufacturing tools in AutoCAD to improve worker’s efficiency. • Maintain and update BOM mockups in communication with developers • Supported FMEA migration project, and followed Lean Manufacturing & Six Sigma. • Assisted QAs to create Test Cases and was responsible for documenting testing results. • Involved in User Acceptance Testing (UAT) and collected feedback before deployment.