jeffrey aglanao

* Assisted in increasing the customer in-voice by 13% and improving employee morale * Used Inventory Management System (IMS) to set at-home-coffee inventory on sales floors * Replenished sales floor based on at-home-coffee popularity * Merchandised at-home-coffee based on bi-weekly sales * Served as Learning Coach for the new partners on training & development * Effectively trained new hires on the Starbucks methods of creating specialty hand-crafted beverages * Coached partners on Starbucks standards & techniques * Assisted partners with benefit, payroll, and scheduling questions * Pre-screened potential applicants by recruiting the best talent for Starbucks * Process job applications & paperwork * Recruiting individuals that will personify the Starbucks culture * On boarding for new hires * Served as orientation assistant towards new hires

* Maintained visual and presentation standards throughout the store * Cleaned, organized. and maintained store ensuring assigned zones are standardized by completing store recovery * Folding & following the Abercrombie recovery standards * Keeps manager informed of customer, maintenance and cleanliness issues

* Deliver exceptional customer service to all customers who walk through our doors * Prepare and serve beverages and food items consistently by adhering to all recipe standards * Assist with setup, cleanup, stock work and handling of food items * Training & developing new hires based on Nordstrom E-bar standards

* Provides exceptional customer service exclusively by phone to various internal and external First Hawaiian Bank customers in a positive, professional, and enthusiastic manner * Utilizes available resources to identity customers’ needs accurately and efficiently when assisting customers with general bank information, responding and resolving any customer concerns

Activities and Societies: Volleyball Intramurals

Activities and Societies: American Marketing Association, Volleyball

Magna Cum Laude Activities and Societies: Volleyball