Jeffrey Dye

Responsible for the delivery of IT hosting services to my current account which is a Top 5 grocery retailer globally. I am accountable for the delivery of excellent service from the following areas: Server support, VMware, Database Administration, Business Continuity, Backup and Recovery, Storage, and Enterprise Tooling. Key Accomplishments: ♦ I have lowered my client’s IT Total Cost of Ownership and increased service delivery by developing and managing several IT projects. An example of one of these projects is migrating an IBM AIX based data center to a much more agile hybrid cloud data center model. This migration included moving applications to OpenShift containers and virtualization of servers. This move significantly lowered my client's cost of ownership, while allowing my IT department to provide greater application availability and more proactive application performance management. Other Key Functions: ★ Managing a large on-shore and off-shore presence to support our global client ★ Finding solutions to business impacting problems and seeing them implemented ★ Procuring equipment to manage a global data center ★ Driving down mean time to recovery and improving response time to outages by introducing new innovations and technologies ★ Maintaining a high level of service and ensuring our strict service level agreements are met. ★ Developing an IT budget that meets business needs ★ Managing and developing an automated lifecycle enterprise solution that tracks corporate assets from acquisition to decommission. ★ Responsible for critical patching schedules for all Windows and Linux/Unix assets. These schedules must meet Corporate security requirements for up-to-date patching while respecting the pre-established SLA windows to satisfy business availability requirements. ★ Ensuring strict compliance to mandated security standards including PCI and GDPR

Led and directed a global enterprise solutions group that provides IT solutions to manage a large global IT infrastructure. ★ Technical team leadership to manage and support various enterprise tools including System monitoring, Security, and Lifecycle Management ★ Responsible for lowering cost of IT ownership and lowering mean time to find and correct outages. ★ Responsible for the global architecture and deployment of IBM/Tivoli monitoring infrastructure that covers multiple continents and over 15,000 endpoints ★ Implemented global network monitoring (IBM Netcool) and lifecycle management solution (IBM Bigfix) for over 48,000 devices that have lowered my client's unavailable times and have improved their ability to track assets. ★ Designed and implemented an IBM/Tivoli transaction monitoring system to monitor and report customer experience for both web and mainframe applications ★ Implemented a portal-based reporting system (Microsoft BI) that brings multiple enterprise data sources into a single reporting interface. Allowing multiple disciplines to manage and monitor their enterprise data from a single authenticated source ★ Designed and deployed security compliance system to ensure client meets both PCI and HIPAA compliance. This system was used to detect compliance issues and then to automatically remediate utilizing existing enterprise tools ★ Managed and deployed a global event management system that could take inputs from the various monitoring, network management and security systems, complete root cause analysis and automate the opening of incident tickets to the correct group. This initiative alone has driven outages down by more than 40% and has dramatically decreased time to repair.

Responsible for the design and support of the IBM/Tivoli deployment for a nationwide utility. ★ Engineered and implemented a nationwide IBM/Tivoli framework solution used to monitors assets at both conventional and nuclear power plants, corporate offices, and field offices. ★ Deployed an enterprise solution utilizing IBM/Tivoli tools allowing for the complete automation of the user administration function ★ Implemented an IBM/Tivoli endpoint configuration system allowing for complete endpoint life-cycle management on a nationwide scale from a single location ★ Deployed an IBM/Tivoli network monitoring system that continuously monitored over 50,000 devices, including non-traditional network devices

Provided level 2 network support for a global financial call center ★ Deployed a directory-based authentication system to allow for a global user catalog to greatly reduce the user administration burden ★ Provided support and troubleshooting for IBM/Lotus email system