Jefferson Gabaleño

● Ensure smooth day-to-day operations for all IT-related functions ● Plan, organize, control, and evaluate IT operations ● Audit systems and infrastructure and assess their outcomes ● Plan, develop and implement upgrades and improvement ● Identify problematic areas and implement strategic solutions in time ● Design and implement IT network, security, server, telephony and cabling infrastructure ● Ensure the security of data, network access, and backup system ● Secure, maintain, monitor and update IT Licenses ● Planning, preparation, and implementation of Department Goals and Objective and ensuring they are met ● Maintain organizational effectiveness and efficiency by evaluating and assessing end-user IT needs to ensure all concerns are addressed in a timely and appropriate manner ● Manage hardware and software vendor relationships ● Act as primary IT contact within the organization for all IT functions: network operational support, server operation support, telephony ● Manage IT team which includes scheduling, training, guidance, discipline, counseling etc.

• Administers configuration, performance and maintenance of company’s application and emails. • Administers and implements Network / Wi-Fi connection. • Administers and implements preventive maintenance service of the PCs, Servers, Laptops and other peripherals. • Verifies computer software/hardware inventory including report development. • Provides (requests) IT equipment for personnel as necessary. • Provides Technical Customer Support in bCODE, including first and second level troubleshooting. • Assisted in preparing technical specifications for several bCODE deployments such as JFC, Starbucks and others. • Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking. • Actively participate and provide direction as needed in the analysis, requirements gathering and design portions of engagements • Provide user documentation and training, integration with management systems, networking and printer/plotter configuration, migration, and archiving strategy.

• Administers configuration, performance and maintenance of company’s application and emails. • Administers and implements Network / Wi-Fi connection. • Administers and implements preventive maintenance service of the PCs, Servers, Laptops and other peripherals. • Verifies computer software/hardware inventory including report development. • Manages implementation of CCTV remote hosting. • Administers and implements IT security (including managing security violation such as virus removal) • Provides (requests) IT equipment for personnel as necessary.

• Manage configuration, performance and maintenance of company’s application and emails. • Maintain backup data of email. • Manage and maintain network cabling in support of data transmission requirements. • Implements preventive maintenance service of the PCs, Servers, Laptops and other peripherals. • Maintain all the Server’s Application (Email, Proxy and Application) • Maintain, Back-up and transmit data of EDI • Monitors data transfers activities. • Verifies computer software/hardware inventory including report development. • Implements IT security (including managing security violation such as virus removal) • Provides (requests) IT equipment for personnel as necessary. • Handles level 1 IT Support inquiries (GENTRAN, SITA, Connect Direct and Web Collaborator)