Jefferson Avelino
IT Support Specialist @ Doctolib
About
I’m building my career in software development with hands-on experience in IT security and a strong foundation in React.js, Ruby on Rails, JavaScript, HTML, CSS, and Git. I enjoy creating practical and well-structured applications and approach challenges with a problem-solving mindset. My background in business gives me an analytical perspective, helping me connect technical decisions with real needs. I’m now looking for opportunities as a developer where I can grow my skills and contribute to meaningful projects.
Germany
Berlin
Information Technology & Services
Customer Relationship Management (CRM), Microsoft Office, Soft Skills, IT Management, React.js, Troubleshooting, Written Communication, IT Operations, Interpersonal Skills, Customer Support, Front-End Development, Ruby, Communication, Project Management, Intercultural Communication, Marketing, Financial Analysis, International Economics, Software Management, Offboarding
Experience
IT Support Specialist
Doctolib
Berlin, Germany
Manage incidents through a ticketing system troubleshooting hardware, software, and network issues. Assist users with the installation and configuration of software and hardware, both remotely and on-site. Additionally, support workplace IT equipment, ensuring all devices are functioning optimally. Also, implement security protocols to protect sensitive data and collaborate with other IT teams, such as Security, to resolve recurring issues and eventual crisis events.
Network Specialist
Virgin Media Ireland
Dublin, County Dublin, Ireland
Provide expert technical assistance utilizing broadband, VoIP, television, and mobile phone services. Diagnose and troubleshoot network-related problems, ensuring minimal downtime. Collaborate with different departments to address and resolve localized technical issues efficiently.
Trilingual Customer Support Specialist
Wise
Tallinn, Harjumaa, Estonia
Provide world-class customer support for Portuguese, Spanish and English speaking customers all over the world. Be part of recruitment processes, evaluating candidates for Spanish and Portuguese customer support positions.
Spanish Teacher
Travessia College Preparatory
Belo Horizonte, Minas Gerais, Brazil
Trainee
Andalucía Interns S.L.
Huelva, Andalusia, Spain
Customer service management, data base management, social media management, create information material.
Human Resources Specialist
AIESEC
Belo Horizonte, Minas Gerais, Brazil
Organize recruitment processes and find the best way allocate members. Provide internal project consulting, evaluating projects and coordinating training sessions and workshops for members.
Education
Hochschule für Technik und Wirtschaft Berlin
International Management
Le Wagon
Computer Programming
9-week full-time intensive coding bootcamp learning HTML, CSS, Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails. Designed, implemented and shipped to production a clone of AirBnB and a Rails prototype.
Instituto Politécnico de Bragança
International Business
Jefferson Avelino's Contact Information
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