Jeff Dutra

At Delphix, I lead technical innovation and drive excellence in our Compliance Services (DCS) SaaS products. My focus is on ensuring these solutions surpass industry standards for data compliance. I manage a skilled engineering team of 10, collaborating with 8 cross-functional partners to foster a culture of innovation, collaboration, and continuous improvement. I oversee strategic product direction and operational excellence, emphasizing secure, scalable, and high-performance solutions. • Increased system reliability and reduced operational costs by 70% through a transition to serverless microservices architecture. • Developed and launched multiple new SaaS services, expanding the company's cloud product offerings. • Drove a 25% increase in customer adoption of integrated solutions by managing strategic partnerships with major cloud vendors, including Microsoft and AWS. • Established a 24/7 support model across two international teams, achieving 99.99% uptime SLAs.

In my role as DevOps Architect, I oversaw the architectural design and implementation of infrastructure supporting Delphix’s SaaS products. I influenced the adoption of cutting-edge DevOps practices and cloud-native architecture, enhancing system performance and scalability without direct report authority. I led strategic initiatives to improve infrastructure resilience and operational efficiency. • Designed and implemented the company’s first serverless microservices architecture, improving deployment efficiency and system availability. • Implemented zero-trust architecture, enhancing security across SaaS platforms and complying with industry standards like ISO 27001 and SOC 2. • Revolutionized the CI/CD pipeline, incorporating best practices and reducing time-to-market for new features.

At Zuora, I championed cloud architecture, leading initiatives across various engineering teams to enhance scalability, performance, and cost-efficiency. I developed strategic plans for infrastructure modernization, including a significant data center migration to AWS and the adoption of Kubernetes for improved container management. • Reduced operational costs by over 50% through strategic cloud migrations and infrastructure optimization. • Designed and executed comprehensive Kubernetes deployment, enhancing system scalability and fault tolerance. • Automated disaster recovery processes, reducing recovery time objectives (RTO) and recovery point objectives (RPO) through effective automation strategies.

In this role, I focused on enhancing infrastructure for systems and storage, driving technical solutions that supported scalability and cost efficiency. I mentored cross-functional teams and led projects to modernize applications and infrastructure using emerging technologies. • Improved system performance fivefold and reduced costs by 50% by transitioning to scalable database technologies and modern storage solutions. • Led the design and implementation of infrastructure as code, streamlining system management and enhancing operational agility.

As the Senior Manager for Technical Operations, I led a global team of engineers, fostering an environment of continuous improvement and innovation. I directed architectural solutions and hands-on engineering efforts to support multi-cloud deployments and enhance system reliability. • Managed and restructured incident management processes, improving the organization’s response to critical incidents. • Developed and executed growth plans for team members, enhancing career development and team performance across multiple geographies.

In this role, I led the TechOps team, ensuring efficient management of SRE, DevOps, DBA, and Release Engineering functions. I initiated comprehensive training programs and career development frameworks, enhancing team capabilities and operational performance. • Expanded the global team structure, establishing focused leadership across different pillars of Technical Operations. • Transitioned customer sandbox environments to AWS, improving scalability and operational flexibility.

As a Senior Systems Administrator, I led significant projects like data center migrations and platform automation, using advanced tooling to enhance system management and reliability. I played a key role in a dynamic team of engineers, contributing to a wide range of functions from SRE to DevOps. • Migrated platforms to a new data center within four months, focusing on automation and operational efficiency.

- Manage a team across multiple geographical locations - Design, architect, manage, and maintain systems and networks - Identify and automate processes and procedures - Automate systems management and builds

- Design, architect, manage, and maintain systems and networks - Identify and automate processes and procedures - Automate systems management and builds