jeff crooks

senior manager - data management

About

An IT Project Manager with over a decade of experience specializing in the design, management, implementation, analysis, and support of large-scale national and international technology projects. 2018 Corinium Top 100 Innovators in Data & Analytics Contact: jcrooks85@comcast.net or (678) 778-5539 (mobile)

Country

united states

City

atlanta

Industry

information technology and services

Skill

project management, business process, telecommunications, integration, erp, process improvement, it management, it service management, business intelligence, pmo, networking, vendor management, crm, program management, voip, team leadership, it strategy, sap, visio, professional services, resource management, project planning, cabling, change management, business process improvement, project delivery, sql, web analytics, ms project, technology implementation, process engineering, web design, web development, sap business bydesign, business process mapping, risk management, scrum, six sigma, cisco call manager, project implementation, cost reduction, project execution, problem solving, project engineering, telephony systems, shoretel, it benchmarking, telecom network design, alcatel, business analytics

Experience

senior manager - data management

sagesure

2020-4 - Present · 6 yrs 5 mos

director - business intelligence

racetrac petroleum

2017-4 - Present · 9 yrs 5 mos

manager - data warehouse and data services

arby's restaurant group, inc.

2014-5 - 2015-12 · 1 yr 8 mos

senior it project manager

tmx finance

2013-9 - 2013-11 · 3 mos

sap project manager

synaptyk software solutions

2012-7 - 2013-9 · 1 yr 3 mos

project manager - international financial services inventory

synaptyk, inc.

2011-3 - 2012-7 · 1 yr 5 mos

founder and partner

voytek consulting

2013-11 - 2018-12 · 5 yrs 2 mos

technical lead â financial services inventory

synaptyk, inc.

2010-1 - 2011-2 · 1 yr 2 mos

Led a team of forty Field Technicians performing software quality assurance, black box testing, and laptop system configuration management for a Merrill Lynch Domestic inventory project. - Reviewed between five and ten database deliverables a week for accuracy and consistency from 75 Field Engineers. - Ensured maximum uptime by checking 75 individual machines for compatibility and developing the onboarding process for new Technicians engaged in onsite work to ensure compatibility across a wide range of laptop makes and models. - Oversaw the gathering of device and port level information for all voice and data network assets at customer retail and enterprise locations with up to 5K users and 10K devices. - Resolved between ten and twenty daily remote troubleshooting cases in support of the Service Delivery team. - Validated customer-provided logical data exports before onsite engagement, including CDR data, PBX reports, switch dumps, floor plans, employee lists, and billing data loaded into the proprietary MS Access inventory application.

voip subject matter expert

red river technology group

2008-10 - 2010-12 · 2 yrs 3 mos

Managed voice and data infrastructure and assets at 300 client locations for the largest private Cisco VoIP installation in the world for an IT services company with SMB and Fortune 500 clients. - Trained fifty field Technicians on site surveys, network readiness, and system cutovers.

voip engineer

red river technology group

2006-3 - 2008-12 · 2 yrs 10 mos

Designed 100 VoIP networks for retail banking locations and developed legacy systems transition plans. - Created a test plan used by 500 Voice, Field and Data Engineers nationwide for telecom system testing.

lead trainer and voice engineer

red river technology group

2007-2 - 2008-9 · 1 yr 8 mos

* Delivered nationwide training of field engineers in all project phases for the largest Cisco VoIP installation in the world (180,000+ phones) * Developed testing plans to ensure system performance * Designed new Cisco voice networks as well as transition plans for several hundred site locations

data architect

racetrac petroleum

2016-1 - 2017-4 · 1 yr 4 mos

Headquartered in Atlanta, GA, RaceTrac is a third-generation, family-owned company that is comprised of three operating divisions: RaceTrac, RaceWay and Energy Dispatch. RaceTrac owns and operates more than 420 RaceTrac convenience store locations across four southern states: Georgia, Florida, Louisiana and Texas. RaceTrac also owns more than 330 RaceWay stores in 12 states across the Southeast.