Jeff Scanlon

Lead technology and product development for Experian North America consumer services (D2C), financial services, and fraud business units (B2B).

Responsible for leading all North America Consumer Services technology teams including software development, data solutions, platform operations, contact center technology, information security & enterprise architecture.

Provide leadership for a cross functional platform technology team that includes core & partner software development, cloud engineering, technical operations, CRM engineering, information security and enterprise architecture for Experian’s North America Consumer & contact center (MCE) business units. Our goal is to ensure Experian’s platforms consistently exceed our customer expectations across a variety of capabilities from security, availability, scalability and software features. We strive to enable financial power to all through creation of great products & technology services that tens of millions of consumer utilize to achieve there life goals.

Responsible for leading all platform enablement teams including cloud services, infrastructure, information security, and technology operations for $1B+ global consumer business unit. Provide strategic guidance as chief technologist for the cloud & e-commerce platforms. Actively participate in business discussions to ensure best in class tech solutions are designed & implemented to exceed customer needs. Proven experience transforming enterprise organizations into an elite DevOps culture using cloud IaaS, PaaS and SaaS capabilities for greater product velocity. Enabled a highly scalable platform with tens of thousands servers & containers while ensuring best in class availability, performance and security capabilities for our customers & clients. Specific responsibilities include: • Cloud Engineering & Architecture teams using Amazon (AWS), Azure and GCP • DevOps and Pipeline Automation teams (CI/CD) • Client Application & Production Support teams • Data Center & Infrastructure operations • 24x7x365 Technology Operations Center • Enterprise monitoring & analytics platforms • Network (WAN/LAN/Security) Architecture • Security Operations & audit support (customer/partner, PCI, HIPPA, ISO, NIST and SSAE 16) • Enterprise contact center enablement using Avaya, Cisco and Salesforce CRM • Help Desk Services • M&A integratons and diligence • Disaster recovery and business continuity planing, including multi-region cloud capabilities • Service Management (ITIL foundation) • Database Operations covering SQL & data lake architectures • Hierarchical Storage Management (designing multiple tiers of petabyte size data storage) • Batch process automation systems • IT budget management & cloud cost optimization programs

Responsible for leading global platform transformation into a cloud based architecture with an objective to enable greater scale, availability and security for all consumer & client websites. Implemented a DevOps culture across infrastructure & software teams, enabling self-service automation capabilities and CI/CD pipelines. Mentored & coached team members to grow new skills in software development practices, providing them career paths in a new infrastructure as code world. Ensure all soultions are designed with high availability & performance in mind, driving for 99.99%+ SLAs across the platform. Drove the transformation of Experian's contact center technology platforms through consolidations of multiple business/centers into a single technology stack to enhance customer experiences. Implemented modern capabilities such as IVR self-service, chatbots, online knowledge management, and omni channel capabilities. Implemented Salesforce Service Cloud as a common CRM platform across all North America product lines. Managed all IT Operations including infrastructure, technical operations, data operations & network/system engineering teams.

Responsible for end user desktop platforms and telecommunication systems. Deployed automated system images using Symantec Ghost. Supported contact center platform (Avaya) including PBX, call routing, voice mail, and CMS. Provided support troubleshooting of end user incidents. Administrator of corporate office systems including NT 4.0 domain and exchange email platform.