jeff o'brien

* Performed data analysis and coordinated the presentation of key performance metrics to Emerson and Liebert executives. * Carried out projects for the procurement team and supported the team in their environmental compliance efforts.

Managed the LAN team to support the office information systems and network. Ensured uninterrupted systems performance for an office of 30 employees, quickly resolved server and workstation issues, and assisted the staff with software training and support.

Improved service operations, increased administrative productivity, proposed and implemented creative solutions to operational processes, and led our team through challenging staffing shortages and policy changes. Conducted policy research and interviews necessary to process claims, responsible for final adjudication decisions and resolution of post-eligibility issues, conducted training/mentoring of co-workers, and provided technical support to claims representatives.

* Worked with a supplier to drive process improvements and implement corrective actions for HP’s Social and Environmental Responsibilities audit, cutting the number of infractions in half. * Created and administered a web-based supplier scorecard and coordinated the presentation of the results to the supplier. * Developed an automated quote file that improved data integrity and reduced time required by HP and the supplier in the quote process. * Led cross-functional collaboration in creating a standardized Statement of Work template for customizing Thin Client solutions.

* Responsible for driving all Supply Chain activities required to launch a new product and sustain it throughout its lifecycle. * Responsible for collaborating with peers in each of HP's regions worldwide to ensure timely launch into regional manufacturing sites, channels, and retailers, and quick resolution of any issues that occur throughout the product’s lifecycle. * Lead regular meetings with a small team of supply chain individual contributors, suppliers, and regional counterparts to launch and manage the supply chain of multiple products. * Successfully launched two high volume All-in-One PCs that enabled HP to compete in a critical, developing market segment. * Successfully led two critical, production stopping issues to resolution quickly with no impact to the customer.

Activities and Societies: · Operations and Logistics Management Association - VP of Marketing and Communications · Fisher Golf Association - Treasurer

Activities and Societies: · Miami University Rowing Team · Beta Gamma Sigma (business honor society) · Golden Key International Honour Society