jeff kendrick

senior program manager

About

I have worked at Hewlett-Packard for the past 20 years in a variety of roles and previously worked for a joint venture of Heinz in Korea. I am a certified project management professional (PMP) with broad experience in operations, customer support, finance and marketing. I am able to get along well with others, have strong analytical skills and have a strong desire to contribute to the success of the business.

Country

united states

City

meridian

Industry

computer hardware

Skill

microsoft office, microsoft excel, microsoft word, customer service, powerpoint, english, windows, research, outlook, teaching, public speaking, management

Experience

food service importing

seoul heinz

1991-6 - 1993-5 · 2 yrs

* Company president and I were the only expatriates in 300 person joint venture * Food Service Importing – led import activities with two large affiliates including scheduling & new product introductions; implemented a rolling six week advance order system to overcome frequent stock shortages * Sales Development – participated in sales calls to distributors and franchise offices to develop new business * Planning - researched edible oil market to plan strategy for three-year business plan presented to top Heinz executives

product line business manager

hewlett-packard

2005-8 - 2012-8 · 7 yrs 1 mo

* Business Performance & Projections – led operational, financial, & customer experience performance reviews * Freight Optimization – analyzed Fed Ex rate structure and identified opportunities to reduce freight expense * by $1.5M annually by shipping ground or overnight while maintaining or accelerating delivery time to customers * Repair Network Optimization – analyzed volume forecasts, partner performance and pricing tiers to optimize Desktop * repair cost and delivery performance across partner network * Project Management – led cross organizational projects to reduce cost and improve customer satisfaction; created * depot repair customer “Rescue” Program and rolled out across partner network

senior program manager

hewlett-packard

2012-8 - Present · 14 yrs 2 mos

* Governance Structure – created financial & business review structure for new operations organization * Cost Reduction – led “Value Capture” cost reduction initiative for Supply Chain and Onsite operations * New Reporting Capability – aligned region teams on a common definition and calculation of key * operational metrics and led a cross functional team in implementing a new order management reporting tool * Tablet Launch Strategy – led a cross organizational project team to define & implement new tablet support strategy