jeffrey houghten

* Provided hardware and software support for Detroit branch office.. * Administered computer network with several Novell and Windows NT servers. * Install, upgrade and maintain internal telephony system. * Support Lotus Domino server and Notes clients. * Train users on a variety of applications including Lotus Notes and Microsoft Office.

* Provide over 20 companies with direct customer support of all PC applications and server networks, including Microsoft Exchange server and Peachtree accounting. * Personally assemble complete PC and server platforms for various customers. * Provide administrative support for a variety of Citrix Metaframe deployments. * Install and certify twisted pair and coaxial cable computer networks.

* Organize cross functional meetings to solve issues. * Track suppliers’ progress to ensure meeting program milestones. * Work with suppliers to improve production process. * Review supplier testing for conformity to General Motors standards. * Responsible for creating a Validation Plan for all new parts and part changes. * Perform validation tests according to General Motors guidelines. * Help formulate validation tests for new technology to ensure product reliability. * Participate in DFMEA and DRBTR sessions. * Create several complex Excel reports for upper management using advanced VBA code to pull program status data from relational databases and present in a palatable format. * Develop and deploy a Sharepoint site for collaboration and tracking of supplier required documentation. Train internal and external users of the site on workflow and efficiencies techniques.

* Work with my team to migrate clients from a legacy environment to a more robust service management environment. * Ensure data integrity in extract from legacy systems to HP Service Manager. * Perform testing of all relevant data in a staging environment prior to loading in production environment.

* Analyze web documents relating to product lifecycle management. * Determine relevance of documents. * Identify general themes relating to product lifecycle management.

* Develop dashboards and reports on Power BI on-premises reporting server. * Build from scratch full stack PHP/JavaScript/HTML/CSS/SQL application for delivering live data reports to global supplier quality team. * Using Oracle databases, Microsoft Access, Excel, Tableau and Power BI, create reports to support global supplier quality team. * Subject matter expert on all data including metrics for all supplier quality processes including PPAP and Run at Rate. * Gather requirements from business customers and work with IT business analysts to modify current data systems to accommodate changing business priorities and goals. * Create global reports from new data sources based on internal customer requirements to easily identify suppliers and quality engineers who are affected by new metrics. * Create scripts using JavaScript, VBScript, Batch, and Python as needed for pulling data, creating logs, querying Active Directory, and creating publishable reports.

* Small business workstation troubleshooting and repair, concentrated on Microsoft Windows XP and Windows 7 32 and 64 bit operating systems. * Small business networking with Windows Server 2003 and 2008, including Active Directory implementation with group policies for security and application management. * Web development and design services. * Microsoft Access database and application development.