Jeff Hammond, CPIM

Freeset rebranded and became Joyya. I also accepted a promotion in role and responsibilities. o Responsible for establishing and managing all outsource purchasing relationships. Operated as Supply Planner / Purchasing Manager, including setting up processes and issuing POs, conducting negotiations with suppliers, customers. o Solved any Logistical issues in the US for domestic and global inbound transit. Owned Logistical relationships. o Determined import HTS codes for US and EU. Filed successful duty disputes with CBP, brokers, and logistical partners. Worked on preventative actions with vendors and logistical suppliers and problem solving in Logistics. o Managed US Customer Care team, including ultimate responsibility for every custom order and customer interaction. Was personally responsible for Sales and Customer Service relationship for our 2 largest global customers. o Cultivated partnerships and build relationships with our suppliers and customers. o Wrote Customer Care e-mail scripts. Developed processes for handling customer issues. Coached team and provided guidance on how to listen, how to be agile, have empathy, and to navigate issues. Negotiations on pricing as needed with suppliers, customers. o Traveled to India several times to work with our production team as well as with a key supplier. o Set Pricing, Customer Quotes, Sales Orders. Partnered with Sales and Marketing leaders. o Worked remotely for last 7 years so am self-driven and productive. Am Collaborative and Independent as well.

o Managed US Customer Care team, including ultimate responsibility for all orders and customer interactions. Managed Warehouse Manager for a time, including the stock side of the business, POS, and ecommerce. o Reconfigured data and fixed inaccurate data in Sales and Inventory tracking systems. o Helped set up and conducted Sales events.

o Planned inventory dispatch and delivery schedules for suppliers, all European or South American. o Kept perfect Customer Service levels while decreased inventory investment and improved cash flow. o Within 1 year of planning these production lines, had reduced inventory investment by 70%. o Transitioned overseas suppliers from air to sea shipping. Negotiated agreements with suppliers regarding who would fund any necessary air shipments. Worked with vendors to keep more items in sub-assemblies so could shorten lead times and have more flexibility and inventory turns. o Responsible for Supply Planning schedule for highest dollar. Was Production Scheduler for highest volume and dollar assembly lines. o Increased inventory turns from 5 to 14 over a 12-month period (reaching the physical limit of turns including sea freight transit timing). Analyzed data and reduced lead times. o Was involved in SAP implementation, and as a former computer programmer, was granted special access to develop custom inventory reporting. o Helped to audit and reconcile inventory.

o Two level Master Scheduling. Scheduled plants in Cincinnati and New Jersey. o #2 person on ERP Implementation team. Set up Master Data. Trained users on the new ERP system and data mapping and integrity. o Led Sales & Operations Planning (S&OP) process. Created reporting for team decision making. Worked on Change Management and buy-in. Had continuous performance improvement. Developed and tracked Key Performance Indicators (KPIs). o Facilitated Daily Operations meeting. o Completed APICS / ASCM certification, Certified in Production and Inventory Management (CPIM). o Worked within CGMP and FDA regulations. Planned Private Label products. o Brought stability to Manufacturing and Packaging schedules. Aligned Supply and Demand continuously. o Was a key member of Product Launch team. Planned through the entire product life cycle. o Developed reporting for managing Operations and Supply Chain / Materials Management. o Created Rough Cut Capacity Planning tools for Production and Quality Control Lab. Translated 5 year business plans into long term plans for Manufacturing, Quality, Supply Chain, Accounting for multiple manufacturing plants to determine equipment, labor, space, and Finance’s constraints. o Managed the Buyer/Planner. Planned from Raw Materials through Finished Goods.

Programmer in COBOL, DB2, JCL, SQL in Reporting Systems Group for Cincinnati Insurance Company. Completed analysis for systems and solved issues in systems that had been pending for quite some time before my arrival. Designed new systems. Migrated databases to new systems.