Jeff Friedrich

Manage and lead team of Field Managers in providing high quality Build Quality Experience and Product. - East Lake Preserve - Eagle Meadows - Enclave at Village Walk - Laureate Park - Lakeshore at Narcoosee - Split Oak Estates - Whaley’s Creek Drive division goals and objectives by combining all strengths of the team - cross department communication and creating a positive culture of teamwork and must win attitude. - Mentoring - Training - Customer Service - Relationship building - Business Finance - Construction Knowledge - Residential - Budget Control - Process Improvement - Team Building - Recruitment - Hiring

Monitor the completion of each construction phase through coordination, scheduling and inspection of each home. Ensure quality craftsmanship and customer satisfaction in accordance with company goals and objectives. •Assist in budgeting time requirements to complete each phase of construction and meet deadlines by scheduling subcontractor work and deliveries; coordinating and monitoring progress of work; completion and closing dates. •Act as liaison between operations, subcontractors and vendors; supervise and monitor work of subcontractors; provide follow up to ensure completion of work and accurate, timely deliveries. •Review, on a daily basis, the production of homes via inspections during various construction phases to ensure quality control; monitor progress including delivery and use of materials, supplies, tools, machinery, equipment and vehicles. •Review and analyzes site plans and blueprints in order to monitor and ensure compliance with plan specifications. •Conduct pre-construction and pre-settlement meetings with home buyer; resolve customer service issues and production problems during construction phase to maintain customer satisfaction; complete finishing and warranty work as required. •Assist in the control of production costs through review and approval of time sheets, production and service invoices, delivery, and inspection sheets. Confer with appropriate individuals to monitor and track costs to avoid overruns. •Provide and apply appropriate training methods and standards to subordinates and subcontractors; monitors and enforces safety and company policy compliance.

Monitor the completion of each construction phase through coordination, scheduling and inspection of each home. Ensure quality craftsmanship and customer satisfaction in accordance with company goals and objectives. •Assist in budgeting time requirements to complete each phase of construction and meet deadlines by scheduling subcontractor work and deliveries; coordinating and monitoring progress of work; completion and closing dates. •Act as liaison between operations, subcontractors and vendors; supervise and monitor work of subcontractors; provide follow up to ensure completion of work and accurate, timely deliveries. •Review, on a daily basis, the production of homes via inspections during various construction phases to ensure quality control; monitor progress including delivery and use of materials, supplies, tools, machinery, equipment and vehicles. •Review and analyzes site plans and blueprints in order to monitor and ensure compliance with plan specifications. •Conduct pre-construction and pre-settlement meetings with home buyer; resolve customer service issues and production problems during construction phase to maintain customer satisfaction; complete finishing and warranty work as required. •Assist in the control of production costs through review and approval of time sheets, production and service invoices, delivery, and inspection sheets. Confer with appropriate individuals to monitor and track costs to avoid overruns. •Provide and apply appropriate training methods and standards to subordinates and subcontractors; monitors and enforces safety and company policy compliance.

Oversee the construction of single-family homes. Responsible for jobsite safety, job scheduling, coordinating sub-contractors, cost estimating, budget accuracy, and warranty management. Held title of Superintendent and Warranty Manager during my tenure. • Schedule the project in logical steps and budget time required to meet deadlines. • Determine labor requirements and dispatch workers to construction sites. • Inspect and review projects to monitor compliance with building and safety codes, and other regulations. • Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Study job specifications to determine appropriate construction methods. • Select, contract, and oversee workers who complete specific pieces of the project, such as painting, plumbing etc. • Performed necessary repairs requested by homeowners during one-year warranty period. • Ensured highest quality workmanship and ensured job sites remained a safe working environment. • Oversaw site work, foundation/slabs, framing, and M/E/P rough-ins, drywall, interior/exterior finishes, trim outs and performed final walk-thru with new homeowners to ensure customer satisfaction.

Manage the store to achieve store sales and profit objectives. Demonstrated ability to combine traditional techniques with creative practices unique to the applicable necessity. Increase sales through event planning and execution. Manage controllable expenses to maximize profits. •Responsible for entirety of store operations: Marketing, Merchandising, Consumer Affairs, Supply/Demand analysis and execution. •Manage HR transactional processes in staffing, and training; assist in action plans to improve overall individual and store performance. •Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team through one on one coaching and training. •Elevated total scorecard rank to #2 in nation through September 2012, through strategic merchandising, planning and execution.

Reported to the Store Manager. Drove Sales and Service in a home improvement retail environment. Managed a staff of 100+ associates and 32 direct reports. - Developed a workforce that delivered exceptional customer service by praising and recognizing team successes. Ensured all associates were properly trained in assigned areas to ensure that level of customer service that is differentiated from the competition. - Achieved a company incentive for all 5 quarters for customer service scores, a benefit only achieved by 30 other stores in the company. - Encouraged others to set challenging goals and high standards of performance. - Ensured trained and experienced associates were scheduled for appropriate sales floor coverage, especially during peak sales periods. - Inventory coordinator for over $4 million of inventory. Achieved 100% capture rate throughout inventory period and managed actual inventory shrink as a percent to sales measured against sales plan. - Interpreted sales and inventory reports such as monthly financials, vital statistics and merchandise division summaries and took all action necessary to rectify any issues identified as being detrimental to store performance. - Addressed and resolved conflict that arose throughout the store with employees, customers and vendors. - Operated all store equipment as needed including LRT guns, telephone system, paging system, CCTV surveillance system, cutting services, forklifts, electric lifts, pallet jacks, Microsoft Office, Genesis, M2O, Thin Client and Kronos scheduler.

Managed the construction of over 300 Single-Family homes, by following state building codes and builder engineered plans. - Coordinated and scheduled sub-contractors from site development, concrete forming, rough plumbing, masonry, framing, roofing, electrical, insulation, HVAC, drywall, painters, flooring, cabinets, finish plumbing, landscaping etc. - Ensured highest quality workmanship and ensured job sites remained a safe working environment. - Reviewed building plans for architectural review, floor plan improvements and code requirements. - Performed all required walks with building code enforcers/inspectors and built rapport with inspectors to help keep building process smooth and timely. - Performed orientation walk-thru with new homeowners to ensure customer satisfaction. - Performed necessary repairs requested by homeowners during one-year warranty period.