jeff dailey

senior support specialist

About

Seasoned IT professional with additional skills in database programming.

Country

united states

City

los angeles

Industry

information technology and services

Skill

digital marketing, digital strategy, digital media, user experience, interactive advertising, integrated marketing, illustrator

Experience

network administrator

ground zero advertising

1998-10 - 2001-1 · 2 yrs 4 mos

* Delivered responsive hardware and software support for all computers (70 users) * Maintained the network, including port testing and minor upkeep of switches

support technician

turner techtronics, inc.

2001-8 - 2003-8 · 2 yrs 1 mo

* Provided quick, quality support for a variety of entertainment clients, including: * Disney * hardware repair * Warner bros. * hardware and software support * Fox * hardware and software support; built the first OS X image for use on the Fox lot

senior support specialist

rpa

2003-8 - Present · 23 yrs 2 mos

* Supervise team of support technicians, including assigning and closing tickets, ensuring consistent coverage, and creating special projects * Provide day-to-day hardware and software support (desktop, laptop, and mobile devices; Office and Adobe apps) for 200+ users * Take on additional projects and training to enhance company interactions and workflow, including database and Web development (C# and SQL) * Set up new users in Open directory and Active directory * Create disk images with Carbon Copy Cloner, Net Restore, and Deploy Studio * Promote an atmosphere of friendly, accessible support of the highest quality