jeff chesser

group leader, service quality training and development

About

Group Leader, Service Quality Training & Development at Sears Holdings

Country

united states

City

tulsa

Industry

professional training & coaching

Skill

leadership, performance management, training, inventory management, customer satisfaction, management, recruiting, retail, sales, analysis, coaching, strategy, process scheduler, process improvement, team building, operations management, change management, profit, cross functional team leadership, hiring, team leadership, employee relations, leadership development, customer experience, employee training

Experience

national training facilitator

sears holdings corporation

2008-5 - 2012-8 · 4 yrs 4 mos

As Facilitator I had specific accountability for classroom-based and eLearning facilitated training that support skill development.

technical manager

sears, roebuck and co.

1993-4 - 2008-5 · 15 yrs 2 mos

As a Technical Manager I was responsible for the leadership of an in-home technical workgroup to achieve business results, goals, recruitment, hiring, and performance management.

branch manager

sears, roebuck and co.

1989-12 - 1993-4 · 3 yrs 5 mos

As a Branch Manager I had the responsibility for personally contributing to the productivity and sales of the unit while also assisting in the scheduling, training, coaching, and development of a small team of Sales associates, In-home technicians and Shop technicians.