Jeff Fischer

Supported both hardware and software side of IBMs Netezza SQL Data Warehouse appliance Worked directly with clients via ticketing system, phone and remote meeting tools to identify, analyze, troubleshoot and resolve issues relating to both failing hardware as well as software bugs/performance tuning of SQL environment Worked as an interface between clients and internal dev teams via Git and JIRA backend ticketing system Scheduled and coordinated onsite remote field engineers to facilitate hardware repairs and remotely walk them through component troubleshooting, replacement and regular tasks Regularly lead daily team scrums and touch base meetings with all support team members to assist and facilitate quick resolutions to outstanding open tickets Responsible as escalation point for severity 1 tickets, issues, outages and alerts Maintained, updated and refined internal support documentation when necessary

Responsible for daily code deployments to QA/Pre-Prod/Prod environments via Jenkins/udeoloy Maintained and updated configuration files for all environments and responsible for propagating updated files to each environment Monitored server status via automated smoke testing and alerting and responsible for system uptime, troubleshooting and resolution for failing tests/outages/alerts Responsible for updating SQL database in each environment by running update scripts and modifying/cleaning data as necessary

Maintained Windows Server environments remotely across multiple geographic data centers. Installed and built windows servers for hosted web applications. Managed AD users and accounts, system security settings, OS level settings across multiple geos. Managed F5 Load Balancing software enterprise level web based application. Worked with networking and software engineering teams to ensure solid uptime across multiple locations of enterprise level web applications. Supported local developer end users desktop setup and troubleshooting issues.

Supported and maintained remote client Windows servers (Active Directory, MS Exchange, SQL Server, IIS). Responded to remote client support requests and facilitated in AD administration, anti-virus management, system uptime monitoring, event log monitoring, and other miscellaneous issues via ticketing system. Wrote and set up client end web sites in IIS and maintained hosted environment for client web pages.

Built and maintained client investor relations web pages to customer specifications using HTML and internal tool suite. Edited and maintained customer site configurations and changes per client requests.

Managed and maintained active directory users Supported internal tools and operations through scripting and management Tested environmental changes to internal tools suite

Provided technical and desktop support to end users, maintained and deployed desktop OS images for end users.