jeewan bhandari

* Processing, replying and forwarding the customer’s queries that come through emails including explaining the billing queries and addressing general white pages website issues * Contacting customers to confirm their white pages listings and making the necessary changes * Performing data entry for residential and business customers * Corresponding with the online change consultants, sales reps and people from various carriers like Optus, Telstra, TPG and Vodafone in regards to the customer’s listings * Taking inbound calls regarding the book orders including placing orders for directories and providing answers to the general queries * Helping out the customers find the right business category in the Yellow Pages * Logging email and fax request in the system so that another department or team can action * Mentoring the new starters and helping out team members * Volunteering with the building fire warden role

* Completing the Sensis care senior development course which included self learning and class room learning modules on management skills * Performing the acting team leader's role in absence of the team leader which includes: * Forecasting the work that should be done in a day * Attending various manager's meetings * Allocating the work to the team members * Handling the escalations * Motivating & supporting team members * Preparing scorecards and running monthly one-on-one meetings with direct reports * Running the monthly floor meetings Organizing various events like birthdays, fun activities and team lunches