Jeevika Kumar

Senior Customer Experience Manager @ KAISER+KRAFT

About

At KAISER+KRAFT, my focus has been on transforming customer experiences, leveraging my background in strategy and marketing to drive innovation and growth. With a rich history at TAKKT Group and KPMG India, my expertise lies in guiding companies through business transformation and customer engagement strategies. Our team's success in enhancing customer experience is rooted in a deep understanding of market dynamics and the implementation of effective growth marketing strategies. Together, we've crafted campaigns and programs that resonate with diverse client bases, ensuring that KAISER+KRAFT remains at the forefront of customer satisfaction and strategic development.

Country

Germany

City

Stuttgart

Industry

Transportation/Trucking/Railroad

Skill

Project Management, Sales Operations, Presentation Skills, Strategic Thinking, Customer Insight, Statistical Data Analysis, Salesforce.com, Strategy Building, Strategy, Management Professional, Strategic Business Management, Matlab, C, VHDL, Data Analysis, PowerPoint, Market Research, Microsoft Excel, SQL, C++

Experience

Senior Customer Experience Manager

KAISER+KRAFT

2023-9 - 2024-7 · 11 mos

Stuttgart, Baden-Württemberg, Germany

• Developed and executed customer-centric strategies for B2B market segments, driving product adoption and enhancing market competitiveness. • Identified key customer needs and market trends to inform product development initiatives, resulting in increased market share and revenue growth. • Established strong relationships with key stakeholders to ensure seamless execution of customer and product strategies.

Group Strategy Manager

TAKKT Group

2022-8 - 2023-9 · 1 yr 2 mos

Stuttgart, Baden-Württemberg, Germany

• Led the development and implementation of customer and product strategy within the B2B group, aligning business objectives with market trends • Spearheaded the group strategy for the Industrial and Packaging division, resulting in increased market share and revenue growth • Collaborated with cross-functional teams to enhance customer satisfaction and loyalty

Management Consultant - Customer Transformation, Business Consulting

KPMG India

2019-4 - 2022-1 · 2 yrs 10 mos

Gurgaon, India

• Led strategic vision and growth marketing strategies for marquee clients like Samsung and Cisco, driving revenue expansion and market optimization. • Orchestrated public sector programs and stakeholder management for a global IT and networking firm, pioneering grant capture processes and analytics models. • Crafted go-to-market strategies for industry leaders, empowering clients with strategic advantages through competitive analysis and customer targeting.

Associate Consultant - Customer and Channels, KPMG

KPMG India

2017-2 - 2019-4 · 2 yrs 3 mos

Gurgaon, Haryana, India

Business Data Analyst (Sales & Operations)

Eli Lilly and Company

2014-1 - 2017-2 · 3 yrs 2 mos

Gurgaon, Haryana

• Developed regional marketing and global market research dashboards, achieving 99.9% market forecast accuracy • Enhanced sales operations efficiency by automating secondary sales tracking processes • Orchestrated annual sales incentive programs, collaborating with cross-functional teams to disperse key account team incentives

Education

Management Development Institute, Gurgaon

Strategy and Marketing

Imperial Business School

Strategic Marketing

2015 - 2015

>Researched and launched a Marketing Strategy for England’s luxury brand “Fox Umbrella” in China >Analyzed Umbrella market strategy, identified key upcoming markets and recommended a highly creative plan to grow profits by 20% >Completed strengths-based business development workshop, available only to top 10% of applicants selected through extensive evaluation