JEEVAKUMARAN DHANASEGARAN

I provide end-to-end technical support for Solar PV, Energy Storage Systems (ESS), and EV charging solutions, ensuring smooth operation and high customer satisfaction across residential and commercial projects. Leveraging remote diagnostics, on-site coordination, and the iSolarCloud monitoring platform, I systematically resolve technical issues while optimizing system performance. Key Responsibilities: • Provide technical support via phone and email for PV, ESS, and EV charging systems with timely and effective solutions. • Support installation, commissioning, maintenance, fault diagnosis, and repair of single-phase, three-phase, hybrid, and commercial inverter systems (3 kW–110 kW). • Perform real-time monitoring and troubleshooting to reduce downtime and optimize system performance. • Diagnose and resolve hardware, software, firmware, and communication faults. • Coordinate with field engineers and service partners for on-site support and preventive maintenance. • Prepare service reports, maintenance logs, and warranty documentation with full traceability. • Deliver technical training and guidance to customers, installers, and partners on system operation and safety standards. • Ensure compliance with electrical regulations, quality standards, and company performance requirements. • Collaborate with R&D, and Product, teams to resolve complex technical issues and improve product reliability through field feedback. • Continuously upgrade technical knowledge of new firmware, hardware, and monitoring technologies. Key Achievements: • Reduced service resolution time through effective remote troubleshooting and cross-functional coordination. • Supported the rollout of Sungrow EV charging and clean energy solutions. • Improved customer and installer confidence through targeted technical training and updated resources. This role enables me to combine technical expertise with customer-focused service to support sustainable energy solutions.

•Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals. •Partnered with development team on product development and application support plans. •Communicated technical development stages and provided design support to stakeholders. •Keep up to date on customer design activities, through regular contact with customers.

•Assistant for Chief Researcher (Ph.Ds.) on research and project to improve quality. •Communicated technical development stages and provided design support to stakeholders. •Keep up to date on Chief Researcher design activities, and servicing through regular contact with research engineer. •Set timelines and coordinated deliverables for R&D projects. •Handle and installation with weather station device (ACU Rite) and small-scale wind turbine <300W. •Project Title: TECHNO-ECONOMIC ASSESSMENT OF SMALL-SCALE WIND ENERGY GENERATOR IN MALAYSIA