Jeethan Koshy

Logistics, Customer Service, Admin and Procurement

Responsible for overseeing and managing company's overall supply chain and logistics strategy for the distribution of all product categories to our B2B and B2C customers. •Design and implement supply chain strategies that supports changing market conditions, new business opportunities, or cost reduction strategies •Plan and execute all phases of negotiations, order fulfillment and manufacturing for finished goods •Collaborate and communicate with manufacturers, suppliers, and customers •Tracking of all componentry for manufacturing, as well as completed / finished goods inventory needed for sales forecasts across each category •Implement and follow up on the logistic processes with identified partners (logistic, warehouse, transportation, courier, etc.) to cater to our worldwide distribution •Document supply chain processes, such as workflows, production cycle times and system flows •Demand and supply planning of orders according to sales volumes, forecast and inventory status •Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements •Monitor performance of suppliers and manufacturers based on the agreed SLA and KPI’s •Ensure compliance with safety, security, and regulatory requirements including but not limited to transport, trade compliance and customs regulation •Ensure the quality, quantity, customer satisfaction, and financial commitments are met

•Overall management of the Operations department with a head count of 7 staff •Monitoring the warehouse operations of picking, packing, receiving and put-away volumes to meet agreed SLA of daily throughput of 22,000 pcs with an average stock holding volume of 3,500 cbm thru third party provider •Optimum delivery schedules maintained for 28 Go Sport, Courir and NBA stores in GCC •Maintain and improve vendor relationships for better rates, quality and lead times •Continuous business process improvements which leads to overall cost savings in Logistics Operations •Setting up of SOP’s and KPI’s for vendors and internal processes •Setting up of the Pre-retailing operations for both Qatar and Dubai locations •Setting up of e-commerce order deliveries within UAE and GCC •Liaise with Product planning and Retail operations team on forecasts and targets •Monitoring the warehousing and distribution operations in Dubai/Qatar/KSA thru third party logistics providers with over 68,000 SKU’s •Provide appropriate solutions for daily operations issues and improved the overall communication process •Organise freight shipments from both local and overseas suppliers •Motivate staff to drive towards high contribution and achievement •Continuously identify and monitor slow moving items, dead stock items and excess items for liquidation via promotions/sales •Scheduling and planning of execution of both export and local customers •Fleet management for local customer deliveries in UAE and Qatar

• Procurement Department o Overall management of the Department with a head count of 8 staff o Maintain optimum stock for all raw materials as per budget o Maintain and improve supplier relationship for better rates, quality and lead times o Support the Procurement Manager in negotiating and closing deals with suppliers o Setting up SOP’s and KPI for the department • Warehouse & Logistics Department o Overall management of the Department with a head count of 40 staff o Monitor the accuracy on warehouse inventory o Monitor the day to day operations with the Warehouse and Logistics Manager to meet the SLA’s for both local and export customers o Setting up SOP’s and KPI for the department o Maintain optimum stocks of Finished Goods o Continuously identify and monitor slow moving items and dead stock items o Monitor reports for daily/monthly operational activities o Liaise with Sales department for forecasts and targets o Scheduling and planning of execution of both export and local customers with Production Department o Fleet management for local customer deliveries

•Monitor day to day operations for all warehouse and Logistics activities, ie Inbound/Outbound to meet SLA’s including checking and follow up on any pending Inbound and Outbound shipments •Assign and segregate orders based on warehouse location and SLA’s •Improve warehouse product layout (product mapping) for increased efficiency and productivity •Set and monitor business excellence KPI for warehouse floor operations ie. picking/packing/put-away/checking •Set SOP’s (Standard Operating Procedures) for all floor activities •Continuous improvement across all logistics operations through lean practices •Maintain QHSE (Quality, Health, Safety and Environment) and Security policies and procedures •Generate and monitor regular reports and statistics on a daily/weekly/monthly basis for floor operations from Exceed (currently monitored through daily activity report) •Monitoring the maintenance and availability of all warehouse equipments, and packaging materials •Organize the transportation of packed goods to the local wholesale customer and retail outlets •Co-ordinate with Import and Export logistics team for the smooth flow of daily operational activities •Provide warehouse team (23 staff) and logistics team (10 staff) with job responsibilities and duties to meet with company expectation •Strengthen and monitor the warehouse team’s and logistics team's competence and capabilities on operations and maintain a training log sheet for each staff •Develop communication process within the warehouse team and logistics team •Motivate staff to drive towards high contribution and achievement •Conduct regular performance appraisal and addressing performance issues •Oversee cycle and monthly stock counts and reconciliation activities •Identify slow moving and fast moving products based on volume (ABC Classification) •Advise customer old stocks to be destructed for better space utilization •Investigate on customer complaints and claim processes

•Identify business needs of the Company involving freight forwarding services/products like Air Freight – Express, Direct and Consolidated, Ocean Freight – FCL and LCL, Road Freight – FTL and LTL, Contract Logistics, Warehousing & Distribution to develop and manage the sales plans and processes •Collate and analyze historical data by product and by customer in order to set up sales forecasts for 21 sales resources located within UAE, Pakistan, Turkey, Egypt and Kuwait. •Set up sales plan for each financial year based on market trends and seasonality of customers/products and conduct periodic review of sales plans with different country’s management in order to ensure plans are set up correctly and executed •Organize and conduct brain storming sessions with sales, marketing and finance personnel for continuous business process improvements •Generate sales reports, analyze and define corrective actions to senior management •Develop and provide analysis tools, prepare monthly activity & planning reports and statistics for country management thereby assuring an organized sales planning, performance measurement, reporting and compensation process for each sales resource •Maintain sales planning systems and softwares by entering and monitoring data thus ensuring the accuracy of the business hierarchy •Measure monthly countries revenue performance in Enterprise Sales Planning system •Coordinate sales planning and performance to achieve or exceed the business plan by using incentive pay to direct sales force on acquiring profitable volume from the most desirable customers •Coordinate and perform sales training to support the sales force in the execution of the strategy and to accelerate growth by identifying opportunities along the value chai

•Collated and analyzed data from sales team on the sales order, from customers on the average daily demand of each SKU and also through validated historical data •Achieved lean and agile supply chain operations throughout the warehouse facility of the Company through the application of 5S model •Process mapped the company’s current warehouse operations and improved overflow and inventory management through continuous business process improvement thereby optimising operational processes •Critically analysed and evaluated the current operations to eliminate operational wastes •Implemented improved replenishment processes to increase efficiency and effectiveness in operations through optimized forecasting •Provided functional assistance to the SAP consultants during the implementation of SAP in the warehouse •Identified market trends and seasonality based on discussions with the various functional heads •Identified production and delivery lead times for each SKU. •Identified ageing stocks through inventory management and suggested promotional ideas •Streamlined warehouse operations to achieve improved on-time-in-full delivery (OTIF), increased throughput and operational lead-times (LT) •Reviewed and monitored business excellence KPIs to continuously improve productivity and the performance of 45 personnel based on the KPIs •Re-designed the warehouse layout to maximize capacity utilization by 40% •Carried out ABC analysis on products based on volume sales thereby re-mapping to increase throughput and space utilization at London and Hungary warehouses •Conducted staff training programmes to improve overall efficiency and productivity of 45 personnel and briefed the warehouse operatives and team leaders on a daily basis •Produced regular reports and statistical data on a weekly basis to senior management •Improved the standards of health and safety at the warehouse •Developed and documented standard operating procedures and guidelines for the staff