jed wightman

commercial banking officer

About

Fraud Specialist with a demonstrated history of working in the banking industry. Skilled in Fraud Investigations, Fraud Claims, Customer Service, credit cards, as well as bank accounts for personal and commercial customers.

Country

united kingdom

City

united kingdom

Industry

banking

Skill

customer service, customer satisfaction, teamwork, complaints handling, credit cards, time management, fraud investigations, fraud claims, identity fraud, online fraud, scams, anti money laundering, written communication

Experience

fraud complaint specialist

royal bank of scotland

2017-9 - Present · 9 yrs 1 mo

commercial banking officer

coutts

2019-1 - Present · 7 yrs 9 mos

catering host

stockvale limited

2014-4 - 2015-10 · 1 yr 7 mos

customer service representative

boots uk

2013-8 - 2015-1 · 1 yr 6 mos

customer complaints

royal bank of scotland

2015-10 - 2017-9 · 2 yrs

* I work as a complaint specialist for RBS and sister companies; Ulster, and NatWest. My role involves investigating and dealing with credit card complaints. The skills I have to use for this role are as follows: * Reacting to unexpected situations. * Having a confident yet professional tone. * A detailed knowledge of RBS credit cards. * This role overall is very rewarding as you are directly helping the card holder to resolve their issue, yet very testing, which keeps you motivated and ensures variation on a daily basis. * I have recently taken on the two roles of engagement and communications representative. This makes me responsible for staff appraisal, and wellbeing as well as making sure all communications are landed whilst all being understood.