Jebell Zabaleta

Adding to the implementation of an operational model that allows us to fulfill our mission with society efficiently, always taking care of obtaining and retaining the best talent and our commitment to shareholders. Digitally and culturally transforming Telefonica HispAm.

Passionate about taking the company to a new level of automation and efficiency with the aim of providing the best service to our clients and improving the lives of the people with whom I engage.

Duties • Design and implement the IT operations strategy • Lead the IT operactions team at Telefonica Colombia • Admin the Budget of IT operations (CAPEX-OPEX) • Manage the relationship with software/hardware vendors and business areas from Telefonica • Executive reports • Direct report: 5, Team size: 82 • Supervisor: Roberto Puche – Chief Information Officer. Achievements • Implement a Telefonica private cloud over x86/VMware. • Implement a Cognitive Contact Center with A.I. (in progress) • Automatize the IT help desk with A.I. (in progress) • Implement a monitoring and user experience system (in progress) • Implement Remedy as Trouble ticketing system. • Implement SCCM as a configuration manager system

Duties • Design and implement the information systems development strategy • Lead the software development team at Telefonica Colombia • Admin the Budget of IT development (CAPEX-OPEX) • Manage the relationship with software/hardware vendors and business areas from Telefonica • Executive reports • Direct report: 4, Team size: 82 • Supervisor: Roberto Puche – Chief Information Officer. Achievements • Implement Agile (Scrum) for software development. 6 teams, 15% requirements • Reduction in the amount of incidents in production environments by 60% • Re-negotiation of the contract with different vendors to reduce the opex by 15% and reducing capex needed for consultancy in the Application Management by 60% • Main projects: Convergent mediation system, Prepaid offer transformation, Mobile data sharing, Big Data, Real time decision and Voice over LTE (VoLTE), among others

Duties • Lead IT transformation projects office • Lead offer configuration team • Admin the Budget of IT development (CAPEX-OPEX) • Manage the relationship with software/hardware vendors and business areas from Telefonica • Executive reports • Direct report: 4, Team size: 58 • Supervisor: Roberto Puche – Chief Information Officer. Achievements • Design and implement a project management process aligned with PMI • Improvement in time to market of handset price configuration by 75% • Design and implementation of an innovating wholesale offer for voice re-salers • Main projects: Salesforce CRM for B2B, Convergent interconnection system, Trouble ticketing system for B2B (Remedy), E-commerce platform and Activation system, among others

Duties • Lead the team in charge of managing the relationship between business areas and software development factories • Lead offer configuration team • Lead one of the eight annual organization strategic projects to simplify the offer portfolio, reporting directly to the CEO • Executive reports • Direct report: 4, Team size: 53 • Supervisor: Gonzalo Orjuela – IT infrastructure director. Achievements • Design and implement a roadmap planning process for IT requirements • Reduce mobile offer portfolio by 50% • Main projects: 4G LTE, Virgin OMV, USSD Platform and MTH Platform (Near real time prepaid offer activation), among others

Duties • Lead the implementation of technology solutions for Telefónica Móviles Colombia. • Manage software development Budget (CAPEX-OPEX) • Lead one of the eight annual organization strategic projects to reduce errors in products deployment, reporting directly to the CEO • Lead testing environment team • Execute reports • Direct report: 3, Team size: 28 • Supervisor: Gonzalo Orjuela Peña – Information Technology Director. Achievements • Implement a robot’s system to automate the back office. • Reduce errors in products deployment by 30% • Main projects: Corporate data warehouse, Top-up middleware platform, Fraud prevention platform and In-house provisioning platform, among others

In charge of coordinate the IT launch of several new products.

El programa ayuda a los directivos a mejorar su capacidad de pensamiento estratégico, crear y promover equipos de gestión capaces y dinámicos y aprender nuevos métodos para lograr un cambio organizacional.

El PID es un simulador gerencial que permite desarrollar un pensamiento estratégico y el criterio para la toma de decisiones. Está diseñado para recrear situaciones propias de la dirección, con el fin de proporcionar a la gerencia media un conjunto de habilidades y competencias gerenciales que sirven como lineamiento para asegurar la competitividad.

Grado Honorario, Cum Laude