Jeanneth Miranda

Driving clinical excellence, patient safety, and regulatory compliance through data-driven improvement initiatives and cross-functional collaboration. In this role, I lead efforts to analyze safety events, conduct root cause analyses, support accreditation readiness, and implement sustainable quality strategies. Passionate about building systems that reduce risk, align with CMS and Joint Commission standards, and empower frontline teams to deliver high-quality care.

Experienced in governance, risk, and compliance (GRC), specializing in document management, regulatory alignment, and process optimization. Led developing and deploying a Document Management System (DMS), ensuring compliance with organizational governance and security standards while streamlining workflows to reduce processing times by 30%. Managed a multi-phase system rollout within strict timelines and budgets, integrating the platform with enterprise systems to enhance operational synergy. Conducted compliance audits, system performance reviews, and risk mitigation strategies to uphold regulatory requirements. However, one of my most significant achievements is the design and delivery of training programs with a 95% adoption rate, fostering user engagement across all leadership levels. This success should reassure you of my leadership and communication skills. Proactively implemented future-proof solutions, maintained detailed compliance records, and authored policies that strengthened adherence to federal regulations and organizational goals.

Results-driven Senior Quality Consultant with a proven track record of optimizing healthcare operations, ensuring regulatory compliance, and driving quality improvement initiatives. Adept at leading cross-functional collaboration, data-driven decision-making, and enterprise-wide system implementations to enhance patient safety and operational efficiency.

Liaise with the clients to analyze, determine and document the customer’s business requirements; thereby allowing Allscripts to make recommendations, provide advice & guidance and also challenge our clients in order to help them find a solution to their business needs. Product Mapping to clients business requirements. Identify product configuration and customization requirements. Identify solution gaps and help Allscripts to specify and develop global complex solutions which will add value to the clients business. Advise clients on how to effectively solve business issues by using Allscripts products.

Primary contact for designated service lines provided by Brown & Toland to their physicians. Physician Service Representatives support day-to-day administrative operations and provide exceptional physician service to network physicians and office staff, overseeing physician participation from the point of entry throughout their tenure with Brown & Toland. This includes serving as a physician advocate internally and externally on current and future products, services, and operational processes; actively and positively promoting Brown & Toland’s overall strategic goals, core values, and communications; developing, maintaining, and enhancing relationships with Brown & Toland physicians and their staff

Project managed the development and implementation of a document management system for the Emergency Department Physicians Group at Sutter Health in San Francisco.

Developed and delivered complex policies and procedures for the executive team, overseeing policy review and approval at a rate of 60-100 policies per month across clinical and administrative departments. Managed project governance, resource allocation, and cost-benefit analyses, with updates communicated via dashboards and executive reports. Acted as the primary liaison across Oakland and Richmond campuses, ensuring cross-functional coordination and timely approvals through a master tracking system. Provided policy process guidance to managers, ensuring compliance with quality standards and intranet publication. Supervised one FTE (Senior Staff Assistant) and drove policy standardization efforts to enhance operational efficiency.

English Language Major