Jeanne Amaya-Gonzalez

As the Contact Center Director at Banner Health, I oversee the strategic direction, performance, and quality of the contact center operations and customer experience for one of the largest nonprofit healthcare systems in the country. I have more than 20 years of experience in the healthcare industry, with a focus on delivering excellent service, enhancing patient satisfaction, and improving operational efficiency. I hold a Master of Healthcare Administration with a concentration in Informatics and a Master of Information Systems, both from the University of Phoenix. I am also a member of the National Society of Leadership and Success, Healthcare Information and Management Systems Society, and Healthcare Financial Management Association. I am passionate about leveraging data and technology to optimize the contact center processes, systems, and solutions, and to create a culture of innovation and collaboration among my team. My goal is to provide the best possible experience for our patients, providers, and partners, and to support Banner Health's mission of making healthcare easier, so life can be better.