Jeanine Hsu

Ensured all warranty claims submitted with proper compliance, accuracy and support evidence as per the organization policies and procedures. • Cross-Functional Coordination: Coordinated global cross-functional teams (Sales, Global Trade, Legal, SAP/IT, Engineering, Logistics, 3PL (third-party logistics), Credit, A/P, and A/R) to support customer returns (RMA) and global reverse logistics, improving process efficiency by 20%. • Customer Satisfaction: Improved customer satisfaction scores by 25% by streamlining RMA order processing, proactively resolving warranty issues, and enhancing communication to address customer concerns effectively. • Post-Sales Automated System Service Efficiency: Collaborated closely with the RMA and IT engineering teams to deploy an automated system, improving post-sales service efficiency. • 3PL Vendor Relations: Collaborated with global 3PL RMA hubs to drive operational and cost efficiencies, reducing return processing costs by 10%.

• Managed and executed logistics operations to ensure cost-efficient and timely deliveries for domestic and international shipments, including imports, exports, and RMA reverse logistics. • Implemented operational efficiency through strategic transportation planning, inventory management, service provider contract negotiations, and ensuring compliance with customs regulations. • Enhanced customer satisfaction through effective order management, streamlined RMA processes, end-to-end shipment tracking, and proactive resolution of logistics challenges.

• Successfully achieved sales and revenue targets by building and nurturing long-term customer relationships through proactive solutions tailored to customer needs. • Leveraged comprehensive product knowledge and application expertise, supported by customer visits and trade show participation, to drive account growth. • Generated new business opportunities while serving as a team lead, providing strategic direction to sales and distribution partners, and mentoring new team members through training and development initiatives.

• Drove business growth by generating sales leads through warm calls and follow-ups, while maintaining strong customer relationships by providing tailored product recommendations and technical solutions. • Collaborated with cross-functional teams on product development and marketing initiatives, creating sales enablement tools and resources to empower the sales team for effective outreach.

Responsible for the setup and maintenance of the organization’s IT infrastructure and website.

Played a key role in the development and success of a startup, leveraging expertise across multiple business functions and contributing to the company’s successful scaling and operational growth. • Managed daily business operations: order management, logistics management (import, export, and domestics), RMA, Warranty, product management, marketing, tradeshows, customer service, and office administration.

Transfer scholarship recipient Cun Laude Honors