jeanette johnson

* Provide end user support for Judge's staff and Clerk's Office staff. * Manage the workload for interns as well as mentorship. * Provide technical support for user by phone and /or email after hours and on weekends. * Manage and assist in the customization of Desktop Computers for new users. * Create and manage new user accounts in Lotus Notes and Active Directory. * Provide training to new users. * Provide support for mobile devices for Judge's as well as Managers and Supervisors. * Assist with two factor Authentication to secure devices. * Provide support for Cisco Prime Collaboration Provisioning System.

* Provided new user training on basic applications used on a daily basis. * Customized computers for new users. * Provided end user support for workstations, hardware and software.

* Managed and assisted in the installation of users' desktops. * Lotus Notes Administrator. * Created and managed new user accounts in Lotus Notes and Active Directory. * Provided training to new users on the basic applications used on a daily basis. * Maintained and administered hardware and software applications. * Answered users' questions and provided technical advice. * Assisted with the migration of CC Mail to Lotus Notes Email Application. * Assisted with the migration of cell phones from blackberries to iPhones for Judge's and management staff.