Jean-Philippe Gamboa

• Identify and suggest shipping alternatives in order to reduce costs and remain competitiveness. • Improve internal efficiency of systems and processes, customer care, profitability and productivity. • Resolve internal operational problems in a diligent and efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction. • Supervise the day-to-day order processing (pickup of raw materials & shipments) performed by warehouse staff. • Provide coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Direct the maintenance of warehouse facilities and equipment, ensuring the security of goods stored. • Maintain a strong working relationship with all customers, suppliers and agencies; coordinate and liaise with customers – ensure approval is obtained in writing for any additional work to be performed which is not outlined on the contract agreement and billing is accurately reviewed and processed. • Plan the workforce according to the daily tasks for the different shifts. • Negotiate tariff agreements with carriers & customs brokers • Organize, plan, control and oversee Ocean, rail and road freight import operations and activities. • Hire, train, coach and oversee employees.

• Submit rates for customer and all their needs. • Negotiate cost with carriers ( Truck, Rail, LTL, Air, Sea ) and assign loads. • Provide excellent customer service, record and process incoming orders. • Obtain shipment details including commodity, origin, destination, weight/size, dates and lead time. • Assess needs to identify type of carrier and equipment necessary for transportation. • Call various carriers to determine service areas and obtain quotations. • Perform data entry and managed all documentation; forward load summaries to both carriers and customers. • Maintain accurate carrier records including type of equipment available, contacts and insurance details. • Communicate with customer and carrier regarding schedules; plan loads efficiently and economically. • Trace orders to confirm pick up by carrier and timely delivery to customer; issue confirmations. • Obtain and prepare bills of lading, proof of deliveries, and delivery receipts. • Coordinate with customers to expedite or locate missing, misrouted, delayed, and damaged merchandise. • Review completed order invoices for accuracy; close orders and forward to accounts receivable for billing. • Assist in ongoing problem identification and resolution; diagnose causes and determine corrective action.

• Manage 200 drivers, 300 trucks and 500 trailers. • Book, schedule and dispatch trucks; Track & Trace trips. • Prepare all necessary documentation for customs. • Update dispatch system with appropriate information. • Customer service.

• Manage 30 truck drivers, 30 trucks and 25 forklift operators. • Ensuring that all customer orders are correctly taken. • Book, schedule and dispatch trucks; Track & Trace trips. • Update dispatch system with appropriate information. • Customer service.