Jean Mendez Flores

Spearheaded enterprise-wide automation and AI transformation initiatives across Finance, Commercial, Supply Chain, and Customer Experience, achieving $9M+ in productivity and efficiency gains and saving 37,000+ annual work hours. Directed 60+ projects end-to-end, including requirements gathering, solution design, UAT, deployment, and hypercare, ensuring strategic alignment and cybersecurity compliance. Led implementation of ML-based models for predictive analytics, NLP, and intelligent document processing, improving accuracy by 40% in invoice and quoting workflows. Designed and launched a global RPA governance framework to standardize project intake, prioritization, and quality checks, reducing delivery defects by 35%. Partnered with the Automation CoE, IT, and business units to maintain >97% uptime for deployed automations, establishing measurable ROI metrics for each solution. Pioneered Generative AI and OCR-based solutions for intelligent document classification, enhancing enterprise-wide digital maturity and readiness for AI transformation. Championed citizen developer enablement, mentoring 15+ employees to create automations under structured governance and expanding low-code adoption. Delivered strategic AI/ML programs: Supplier Invoicing Optimization (2023–2024): Automated 60%+ supplier invoices, achieving $180K+ annual savings. Cash Discount Optimization (2024): Combined ML + RPA to increase realized discounts by 200% and boost cash flow. Digital Quoting Automation (2021–2023): Reduced quote turnaround time from hours to minutes and increased deal conversion efficiency. Received Cybersecurity Phish Finder, Cyber Guardian, and Digital Detective Awards, and Customer Allegiance Recognition for exceptional leadership and operational excellence.

SAP ABAP Developer Supported CR’s by developing, implementing additions to SAPUI5 applications using UI5, CSS, JavaScript, and MVC frameworks. Worked as a Front-End Developer in the development of applications and mapping the frontend with backend. Learned to perform version control with Git in control systems and use Source Code Management client as GitBash. Focused on learning ABAP effectively to provide improvements to a current program per client request. Used knowledge of Agile, Scrum and Waterfall methodologies to provide support on processes and ceremonies. Performed Knowledge Transfer to a team of 14+ developers regarding SAPUI5 Apps implementations and changes. Researched and created some machine learning cases (Chatbot, Image Recognition) for creating more opportunities between our company and our clients.

Accessibility Compliance Tester and Developer Develop, implement and support maintenance releases for Section 508 program Coordinated with technical and functional teams to successfully investigate and resolve issues during the release of accessible online web pages for disabled users. Developed and test user case stories to validate systems and compliance requirements against government regulations and standards. Served as a liaison for project-wide roll-on training for new hires regarding tools, internal testing, and implementation programming language solutions (HTML, Java, CSS). Gathered and analyzed requirements from the client and the functional team using ALM software, to develop testing procedures to be used on the system. Used the ALM and JIRA repositories to log defects, provide fixes and keep track of them from creation until fixed. Managed and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, permission sets, validation rules, sharing rules, custom objects and page layout customization to support different client functions. Contributed to the research of Blockchain technologies for the creation of a working prototype for a use case.

Provided administrative support to a variety of services: -Organize Space Allocation -Coordinated with facilities to distribute the incoming material -Supervise the maintenance and operations department -Data processing -Ensure Contracts, insurance requirements and government regulations

Researched, digested and analyzed extensive scientific and technical papers, including detail drawings, protocol, and implementations. Collaborated with colleagues and Supervisors to further understand and segregate the technical aspects of the customer’s invention. Conducted searches of the pertinent technology and created responses to customers using computer-based tools. Conducted in-person and telephonic interview with the legal representative and customer directed to provide resolutions and guidance.

Development of a system to alert people of their propane gas levels in their cylinders. (Propane Gas Meter).

-Learn the use of solidworks software through solidworks essentials training -Worked in the building and interconnections of some integrated circuits as for programming microcontroller to perfom specific tasks.

-Worked with students from different grades on various classes -Managed other tutors who taught summer class

Rounding house by house in different parts of Naguabo to perform the following tasks: -Handing in the census questionnaire and explaining it's importance -Verifying that the descriptions of the houses matches the census database.

Perform the following tasks: -Purchasing, documenting and sustainability of the mechanical shop inventory using the First In First Out technique("FIFO"). -Performing management and administration of maintanance area documentation -Provinding consistent follow up to increase client satisfaction (Customer service)