jean keith

Jean had various roles including Reporting Analyst, Developer, Credit & Collections Supervisor, Technical Trainer and Customer Services Representative.

Led a team of 40 Systems Analysts and Developers working on IT Projects. The team consisted of a blend of employees and external contractors. Worked with Delivery Managers and Project Managers to understand project resource requirements and timing. Worked with partner consulting companies to fill resource requirement – managing resumes and coordinating interviews with the project team and technical resource. Set goals and objectives and provided feedback to resources following Bell Aliant’s Performance Management policies.Created and maintained a 3 year training plan for employees based on company needs and individual interests.

IT Vendor Manager responsible for Vendor and Resource Management requirements for IT projects. Responsible for agreement negotiation and contract management of all IT vendor consultant agreements. Served as the liaison between IT and Risk Management, maintained repository and history of all contracts and agreements and ensured vendor compliance to agreement terms and conditions. Responsible for all processes involving IT vendor. Managed and monitored stakeholder satisfaction and facilitated meetings between stakeholders. Managed ongoing relationships with vendors and facilitated the resolution of vendor-related issues.

Managed a team of 120+ consultants ensuring they were assigned to IT projects. This team consisted of a blend of employees and external consultants. Worked with Delivery Managers and Project Managers to understand project resource requirements and timing. Working with HR, responsible to hire new employees which included writing job postings, reviewing candidate resumes, interviewing and selection. Worked with partner consulting companies to acquire additional resources, negotiating rates and contracts. Ensured vendor compliance to agreement terms and conditions.Utilized workforce management tools to track skills, resource requests and assignments. Arranged training courses for employees for new technologies.

Provided general management, leadership and coaching for 28 team members. Provided direction and decisions to keep team members focused and on target for both project work and production support. Coordinated work between other work groups and project managers. Provided career development and created training plans with team members. Managed the performance of the team, creating team and individual goals and objectives, and conducted performance planning and feedback sessions with team members. Managed business and resource issues within the team.

The Bachelor of Science in Data Analysis (BscDA) program is an interdisciplinary program involving core courses taken primarily from Business Administration, Computer Science, Economics, Mathematics and Statistics. The core subjects are particularly relevant to the collection, treatment, understanding and management of data (information) encountered in other academic disciplines as well as in business, industry, government and other areas. Emphasis is placed on the statistical methods and modern computing techniques of handling these data, the design and application of mathematical models, and the management of information within organizations.