Javier Coronado
Service Desk Team Lead @ JRM Construction Management
About
I'm Javier Coronado, an IT Specialist from Queens, NY, with over 6 years of experience in technical support and system administration. Skilled in managing Active Directory, and Office 365, and integrating identity management solutions like Okta, I focus on enhancing system processes and system administration. Committed to continuous improvement and professional development, I am eager to expand my expertise into new areas, including cloud services. I am actively seeking roles that will allow me to contribute effectively while growing my technical and administrative capabilities in a supportive environment.
United States
New York City Metropolitan Area
Information Technology & Services
Endpoint Configuration, Active Directory Administration, NinjaOne, Mentoring, Peer Training, Onboarding & Offboarding, IT Procurement Support, Vendor Coordination, VMware, Zoom, PowerShell for Office Online Server, Okta Administration, Microsoft Outlook, Microsoft Entra ID, Cyber, Windows Server, Office 365, Dynamic Host Configuration Protocol (DHCP), System Administration, Troubleshooting
Experience
Service Desk Team Lead
JRM Construction Management
New York, New York, United States
Service Desk Team Lead driving IT operations, ITSM maturity, and automation at JRM Construction Management. Lead a three-person service desk supporting end users across NYC headquarters and active construction sites. LEADERSHIP & SERVICE MANAGEMENT - Manage daily service desk operations across Freshservice ITSM, including ticket triage, escalations, and SLA performance across five service-level policies - Onboard, train, and mentor service desk staff on standardized procedures and ticket ownership - Drive incident management, change management, and knowledge management programs AUTOMATION & PROCESS IMPROVEMENT - Design Power Automate and PowerShell solutions automating recurring requests across HR, Operations, and Business Admin - Architect software request workflows routing through Cybersecurity, Infrastructure, and Intune/NinjaOne packaging - Build internal tools that streamline provisioning, licensing, and reporting MICROSOFT 365, INTUNE & ENDPOINT MANAGEMENT - Lead Microsoft 365 license optimization and Exchange Online migration analysis - Operate Windows Autopilot in an Azure-hybrid environment for zero-touch deployment - Manage endpoint lifecycle through Intune and NinjaOne DOCUMENTATION & KNOWLEDGE MANAGEMENT - Maintain SharePoint knowledge base translating complex procedures into repeatable runbooks - Partner with Cybersecurity and Infrastructure teams on cross-functional service delivery
IT Specialist
JRM Construction Management
New York, United States
Senior Help Desk
JRM Construction Management
Help Desk Technician
NYC Citywide Administrative Services
United States
Resolve 15-30 tickets daily, prioritizing requests by importance using Remedy and Jira ticketing systems. Discover potential vulnerabilities with the aid of the Cyber team using Nessus scans and reports to patch over 300+ computers in a large-scale domain
Education
City Tech, CUNY
Computer and Information Systems Security/Information Assurance
Borough of Manhattan Community College
Engineering
Javier Coronado's Contact Information
Phone
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