Jagadeesh Challa

Executive portfolio Stewardship & P&L Management and delivery executionn • End-to-End Account Ownership: Orchestrated both Sales and Delivery cycles for a high-value portfolio, maintaining full P&L accountability and consistently exceeding annual growth targets through strategic account planning. • Commercial Strategy & Farming: Drove aggressive "Land and Expand" initiatives across multiple service lines, identifying new revenue streams and securing multi-million dollar up-sell and cross-sell opportunities within large enterprise accounts. Strategic Sales & Digital Transformation • Complex Technology Solutions and Services Sales: Successfully positioned and delivered large-scale portfolios across Managed Services, IT & Cybersecurity transformation programs, Cloud Migration, and Legacy Application Modernization. • Data & Infrastructure Transformation: Led end-to-end Infrastructure Services and Data Platform Transformation and support initiatives, aligning legacy estates with modern cloud-native architectures. • Advisory & Relationship Leadership: Established "Trusted Advisor" status with C-suite & decision-makers, leveraging Enterprise Observability and Service Management to enable business-critical process and technology improvements. Operational Excellence & Delivery Governance • Global Delivery & Managed Services: Ensured world-class delivery standards for Large Transformation Programs, managing distributed, multi-cultural teams and optimizing resource allocation to ensure high Net Revenue Retention (NRR). • Vendor & Ecosystem Orchestration: Led strategic negotiations with partners and technology providers, optimizing cost structures and ensuring seamless end-to-end service delivery. • Commercial Governance: Directed contract reviews and complex negotiations with internal and client-side legal teams to mitigate risk and ensure alignment with long-term commercial goals.

Responsible for managing end to end account delivery and relationship Deliver the signed contracts and meet the SLAs Create Leads to further grow Business lines Deliver Digital Transformation, Cloud Migration, DevOps/Agility, IT Service Management, Managed Services, Application Management, IT Infrastructure and Cyber Security services Maintain service quality and customer satisfaction Work with different practices internally to enable TCS value proposition and customer commitments Resource Management, Project Management, compliance and other TCS / customer standards Periodic Reviews and Stakeholder reporting Billing and Invoice Tracking

Responsible for the delivery of the CBO contracts and projects Resource management, Project Management and other contractual commitments Reporting, review and audits Work with CBO service lines and deliver TCS value proposition Leadership reviews and drive improvement plan Manage end to end all Towers of CBO and Cyber Security Teams in the Account

Responsible for the delivery of the Cross Functional Services part of a large enterprise IT Managed Services contract Implement and manage Business Integrated Command Centre, IT Service Management Process / Metrics and Enterprise Tools Lead Cross Functional Teams and work with other IT Towers to deliver contract committed metrics such availability and SLAs Responsible for end to end IT Services Availability and Performance monitoring Responsible for managing Service Management Office and Operations Manage end to end Tools Architecture, CMDB and Automation Reporting and Dashboards

Responsible for building and leading ESM Teams from Hyderabad Handled Sales and Solutions for ESM proposals part of Global ESM Practice Worked as Solutions Consultant and Implementation Consultant for Enterprise Tools Solutions Responsible for ensuring smooth delivery of ESM projects and handled escalations

Defined and managed overall Enterprise Systems Architecture across Service and Asset Mgmt, IT Services monitoring and Automation Technology Led implementation of the ITIL process and Technology such as HPE, BMC, CA, IBM and others for multiple customers Managed CMDB, reporting and metrics for successful managed services performance tracking and CIO dashboards Enabled and implemented proactive and predictive monitoring metrics and techniques to improve IT Services Availability, Performance and hence end customer satisfaction Implemented IT Service Catalog fulfillment and other operations Run Book automation scenarios for reducing service disruptions, productivity improvement and quick time to market Multiple star performer and on the spot awards

Managed IT Service and Asset Management Process and Technology including implementation, upgrades and support for a large Insurance Organization Had couple of onsite (USA) business trips experiences around 6 months