jc copley
customer success manager
About
Experienced IT Manager with a demonstrated history of success in the large enterprise environments. Proven ability to deliver IT services to meet business demands even in stressful situations. Specialties: Strategy & Planning, Enterprise Architecture, Vendor Management, Program and Project Management, Continuous Process/Performance Improvement, System Analysis, Design, Development & Implementation, Relationship Management, Mobile Computing
united states
georgetown
information technology and services
management, customer service, social media, team leadership, project management, os x, application support, network administration, disaster recovery, information technology, windows server, virtualization, ios, mobile device management, enterprise mobility, infrastructure, amazon web services, troubleshooting
Experience
customer success manager
rackspace, the #1 managed cloud company
system administrator
spring branch isd
* Districts Mac Admin, managing 2000 * Mac computers and over 10000 * iOS devices. * Tier 2 support for all helpdesk issues. * Project management of district initiatives (5000 laptop roll out, VDI for netbooks, asset management implementation.) * Managed Windows and Mac servers using bash, PowerShell, and DELL KACE. Responsible for distribution point replication for managed software and MDM
business manager
apple
* Customer facing support at the store. Troubleshooting of all Apple products including repairs and software. * Conducted presentations and workshops for business solutions and products in the store * Sales for the store, small to medium businesses. * Capturing new business as it comes in organically and managing a small team of business leads. * Creating long-term relationships with customers and repeat business. * Communicating corporate goals to store staff, store standings to corporate. Weekly reporting with quarterly follow up. Regional meetings lead occasionally presenting corporate direction
manager application support and tier 2 manager
comfort systems usa
* Tier 2 Support of helpdesk * Application Support Enterprise wide * Manage remote support team * Project management of IT initiatives
jc copley's Contact Information
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