Jonathan Brignac

I specialize in improving business performance through better systems, smarter processes, and strong alignment between operations and technology. Over 11+ years with US Med-Equip, I progressed from frontline operations into enterprise systems roles, giving me a practical understanding of both day-to-day execution and scalable process design. Today I lead and support initiatives across ServiceNow and internal platforms that improve revenue capture, tighten controls, reduce manual effort, and improve user experience across multi-branch operations. Examples of recent impact include accelerating invoicing cycles from long delays to same-day billing, modernizing freight workflows through system integration, improving inventory processes, and supporting successful rollouts through stronger testing and documentation. I bring a combination of business analysis, operational credibility, and practical AI fluency to solve real problems quickly.